Soft Services Manager - P1

Overview

We seek a results-driven professional to oversee soft services operations while ensuring exceptional service standards across client location (Andheri,MIDC).

Required Qualifications

• Bachelor's degree
• 3-5 years of facility management experience with soft services focus
• Knowledge of industry standards and relevant regulations
• Microsoft Office Suite proficiency
• Strong communication skills
• Ability to manage competing priorities in fast-paced environments
• Fluency in English and Hindi; Marathi knowledge beneficial

Preferred Qualifications

• Professional certification (FMP, CFM)
• Health and safety compliance expertise
• Vendor management capabilities
• Smart building technology familiarity

Key Responsibilities

Operations

• Manage day-to-day soft services including housekeeping, pest control, and reception
• Monitor service delivery against established standards and SLAs
• Conduct regular inspections and audits of soft services to identify improvement areas
• Implement standardized operating procedures ensuring compliance with client policies
• Respond immediately to critical performance incidents and coordinate follow-up actions

Leadership

• Lead the soft services FM team including on-site vendor personnel
• Foster high staff morale, trust, and work ethics
• Create an environment that supports teamwork and performance excellence
• Mentor team members and facilitate professional development opportunities
• Encourage innovation and initiative-sharing within the team
• Perform role of training coordinator

Client Relations

• Build credible relationships with clients and business unit stakeholders
• Maintain communication to sustain healthy business relationships
• Act as liaison between clients, service providers, and internal teams
• Resolve issues effectively through clear communication

Contract Management

• Drive excellent implementation of all contracts at assigned sites
• Collaborate with Sourcing teams to manage vendor performance
• Support selection, training, and supervision of service staff and contractors

Financial Oversight

• Contribute to budget planning and cost control initiatives
• Drive financial targets and control requirements across all sites
• Prepare standard periodic reports as required

Compliance

• Uphold health, safety and environmental standards
• Implement sustainable facility practices
• Ensure regulatory adherence

Working Conditions

• Office-based with regular facility walkthroughs, six days working
• Occasional evening or weekend availability for emergency situations.