Soft Services Executive

What this job involves:

Reporting to: Asst.Manager-Workplace (Soft) Services.

As an Executive-Workplace (Soft) Services, you will play a vital role in delivering exceptional Occupant Experience within the Campus through the hands-on execution of soft services operations.

This position is focused on the practical implementation and day-to-day delivery of various workplace services that contribute to a productive and comfortable environment for all occupants.

This role requires strong attention to detail, excellent interpersonal skills, and the ability to work effectively both independently and as part of a team. You will be expected to maintain high standards of service delivery and contribute to JLL's reputation for operational excellence.

Key stakeholders: Operations Manager, Asst Manager-Workplace Services SAP GRF Leads, JLL support functions like Finance, Procurement, HR, etc.

What your day-to-day will look like:

The key aspect of this role is engagement, interfacing not only with GRF, but also other service partners along with the lines of business and occupants as the ultimate service recipients.

• Client/Stakeholder Management

Deliver excellent customer service to meet on-site clients expectations.

Accountable for service delivery to meet contractual obligations of Jones Lang LaSalle

Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels.

Lead by example and groom the team in achieving maximum client satisfaction level.

Evaluate service response time and analyse occupants service request trends and suggestions.

Ensure feedback from client sessions is recorded and actioned to the satisfaction of the end user.

• Procurement & Vendor Management

Manage multiple vendors to deliver services on time.

• Health & Safety Management

This role has the responsibility and duty of care to work safely, taking reasonable care to protect their own health and safety and that of fellow workers and visitors and to comply with the requirements of the health and safety guidelines, policies and rules.

• Site Operations Management

Must be a team player and a leader in his own sphere and work with other members of the team to meet all key performance indicators as set out in the management contract.

Plan, Schedule and implement 52 Preventive Maintenance Schedules.

Ensure to have strict compliance with local and national statutory rules & regulations and ensure that all the relevant statutory returns pertaining to all the areas of Campus Operations are submitted to the concerned statutory authorities.

To manage the Operation & maintenance Vendors and AMC vendors related to Soft services.

To ensure all related records are updated and maintained regularly.

To adhere and maintain all SLA and KPI as agreed.

Active participation for taking up the new facilities

To be part of all audits as per client requirements and to close out on the action points as agreed.

Manage action requests and escalations if any by clients for any engineering related issues.

Should have the required skill for Contractor / Vendor Management as part of the competency

Actively encourage an environment that supports teamwork, co-operation & performance excellence across the facilities.

Should have an eye for detail and the ability to effectively coordinate with the end user, other departments, and vendor partners.

Monitor and inspects the work of the team for conformance to the prescribed standards of cleanliness.

Maintain clear and efficient communication and coordination with all the departments.

Schedules periodic major cleaning projects including carpet, upholstery, chair shampooing, cleaning of windows, drains, canopy etc.

Schedules deep cleaning of all meeting rooms and workstation on periodic basis including.

Handling, escalating, and updating all user complaints/ concerns in an efficient and timely manner.

Investigate concerns regarding housekeeping service or equipment and take corrective action.

Ensure all meeting room functions/ events / VIP/ customer visits are properly set according to the requests/ instruction received.

Provide with all sorts of reports/ data after validation as required.

Maintain high quality of housekeeping standards external/public area.

Co-ordinate with vendors eg: Pest control, faade, Landscaping for services.

Prepares store requisition, purchase other supplies and equipment, also monitor par stock on all housekeeping supplies and chemicals.

Attends periodic meetings to discuss issues/ complaints, to make recommendations for service improvement and efficient operations.

Oversee landscape maintenance and contractor coordination

Implement sustainable landscaping practices

Manage irrigation and water conservation efforts

• Risk Management:

-Support risk management program which identifies major risks including occupational health and safety, fire safety and essential services and environmental.

Manage and review incident and problem reporting.

Ensure escalation procedures and incident reporting procedures are implemented and in place.

Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalles business conduct.

Reporting:

Responsible for weekly & monthly reports, covering the maintenance contracts, consumable consumptions, etc

Ensure that all reports and other relevant data is regularly updates.