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JLL
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Soft Services Executive

Soft Services Executive

JLL

5 years

0 Lacs

mumbai metropolitan region

Posted:13 hours ago| Platform:

Apply

Skills Required

parking report maintenance reports management support drafting communication security service leadership excel

Work Mode

On-site

Job Type

Contractual

Job Description

Key Responsibilities:

Housekeeping Operations:

Supervise housekeeping staff and ensure all common areas (lobby, lifts, corridors, clubhouse, gym, parking, podium, etc.) are clean and well-maintained.
Monitor daily cleaning schedules and allocate duties to team members.
Conduct regular inspections and report maintenance/cleanliness issues.
Ensure proper use of cleaning equipment, materials, and chemicals.
Maintain housekeeping stock, issue supplies, and keep records of consumption.

Administrative Duties:

Assist in preparing duty rosters, attendance, and leave records of housekeeping staff.
Handle resident complaints/requests related to housekeeping and ensure timely resolution.
Maintain housekeeping logs, checklists, and daily reports for management review.
Coordinate with vendors for AMC, pest control, laundry, and cleaning material supply.
Support management in drafting circulars, notices, and internal communication.
Maintain filing of invoices, bills, and administrative documents.

Resident & Vendor Coordination:

Act as a point of contact for residents regarding housekeeping/maintenance concerns.
Liaise with facility management, security, and other service providers for smooth operations.
Support society management committee in execution of housekeeping-related projects.

Skills & Competencies:

Strong supervision and leadership skills.
Good communication and interpersonal abilities.
Knowledge of housekeeping procedures, chemicals, and equipment.
Basic computer skills (MS Office, Email, Excel).
Problem-solving and complaint-handling skills.
Ability to multitask and manage staff effectively.

Qualification & Experience:

Graduate / Diploma in Hotel Management or Facility Management preferred.
3–5 years of experience in housekeeping/facility operations, preferably in residential or hospitality sector.
Knowledge of administration and vendor management.

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