Soft Service Executive

Job Description

Role & responsibilities A Soft Services Executive is typically responsible for overseeing and managing non-technical services in an organization. These services often include housekeeping, cleaning, security, catering, and other support functions that are not directly related to the core operations of a business. The role can vary depending on the organization but generally involves: Key Responsibilities: Management of Soft Services: Oversee day-to-day operations of soft services, ensuring they meet company standards. Manage vendors and suppliers for services like cleaning, security, and catering. Coordinate with service teams to ensure smooth operations and timely service delivery. Team Coordination: Supervise and lead soft services staff (housekeepers, cleaners, security personnel, etc.). Provide training and ensure compliance with company policies and safety standards. Customer Service and Client Liaison: Serve as a point of contact for internal departments and clients regarding soft services. Resolve any issues or complaints related to soft services in a timely and efficient manner. Budget Management: Assist with budgeting and cost control related to soft services. Track and manage service contracts to ensure cost-effectiveness. Health, Safety, and Compliance: Ensure that soft services operations adhere to health, safety, and environmental standards. Ensure compliance with local regulations and company policies. Reporting and Documentation: Maintain records of services performed, including reports on service quality and customer feedback. Prepare regular reports for management on the status of soft services. Skills and Qualifications: Communication Skills: Ability to communicate effectively with staff, clients, and management. Organizational Skills: Ability to manage multiple services and staff efficiently. Problem-Solving Skills: Handle service-related issues and complaints with professionalism. Attention to Detail: Ensure that services meet company and client expectations.