Social Media Marketing Manager/Brand Manager(Hospitality)-Mumbai

Marketing & Content Executive

Location: Bandra, Mumbai (in person, Monday-Saturday)

Department: Marketing

Experience: 2-3 years in marketing, social media, or brand management (preferably in hospitality)

About the Role

We’re looking for a dynamic and creative Marketing & Social Media Manager to join our team. This role is ideal for someone who thrives in a fast-paced environment, understands the nuances of brand storytelling, and can seamlessly bridge creative strategy with on-ground execution. You’ll play a key role in building brand visibility, elevating guest experiences, and ensuring a consistent digital presence across all platforms.

Key Responsibilities

1. Website & Content Management

Coordinate website content updates and ensure alignment with the brand’s tone and aesthetic.

Create and edit SEO-driven content for web pages, blogs, and landing pages.

Collaborate with designers and developers to maintain visual consistency and optimize user experience.

2. Google My Business (GMB) Management

Manage and optimize GMB listings for all existing restaurant locations.

Create new profiles for upcoming venues, ensuring accurate and engaging brand representation.

3. Shoot Conceptualization & Execution

Conceptualize creative campaigns and shoot ideas in alignment with brand goals.

Coordinate pre-shoot planning, on-ground execution with restaurant teams, and post-shoot feedback.

Review and provide inputs on final video and photo edits to ensure brand consistency and quality.

4. Public Relations Coordination

Liaise with the PR agency to streamline communication, approvals, and media opportunities.

Ensure timely delivery of creative assets and support media collaborations.

5. Social Media Community Management

Handle direct messages and comments on social media.

6. Reservations & Guest Coordination

Work closely with the reservations team to align marketing promotions with guest communication.

7. On-Ground Marketing Activations

Plan and execute brand activations, collaborations, and experiential marketing events.

Coordinate with restaurant and operations teams to ensure smooth execution.

8. Guest Experience Enhancement

Conceptualize and implement initiatives that elevate the overall guest experience.

9. New Menu & Brand Collateral Coordination

Support in launches of new menus, coasters, packaging, and other branding materials.

Ensure all collaterals reflect the updated brand language and campaign messaging.

10. Platform Coordination (Zomato & Swiggy)

Liaise with platform representatives to update menus, imagery, and offers.

Ensure all listings are accurate, visually appealing, and aligned with ongoing campaigns.

Requirements

Bachelor’s degree in Marketing, Communications, or related field.

2-3 years of experience in marketing, preferably in hospitality.

Strong understanding of digital marketing, SEO, and social media management.

Excellent written and verbal communication skills.

Eye for aesthetics, design sensibility, and brand storytelling.

Ability to manage multiple projects and work collaboratively with cross-functional teams.

Comfort with on-ground coordination and execution.

What We Offer

Opportunity to work with a leading hospitality brand known for its premium experiences.

Creative and collaborative work environment.

Hands-on involvement in brand campaigns, launches, and content creation.

Growth and learning across multiple facets of marketing and brand management.