Social Media Manager / Client Servicing

Key Responsibility Areas (KRA)

1. Client & Stakeholder Relationship Management

 Serve as the primary point of contact for all dealers in the assigned zone

regarding digital marketing activities.

 Build strong, trust-based relationships with dealers, understanding their

unique business needs.

 Liaise effectively with regional and zonal managers to align dealer activities

with organizational objectives and brand guidelines.

2. Digital Marketing Operations Oversight

 Coordinate the execution of digital marketing activities for dealers including:

o Website maintenance and support (content updates, bug tracking,

uptime monitoring).

o Basic SEO implementation and performance tracking.

o Social media content planning and calendar adherence.

o Execution and monitoring of paid campaigns across Google Ads and

Meta platforms.

 Ensure consistency and compliance with central campaign strategies and

dealer-level adaptations.

3. Adherence & Best Practice Implementation

 Educate and enforce adherence to defined digital marketing protocols and

SLAs for all dealer partners.

 Guide dealers in following standard operating procedures (SOPs) to maximize

digital ROI.

 Collaborate with internal digital teams to ensure timely execution of

campaigns, website updates, and technical support requests.

4. Performance Reporting & Analysis

 Generate and share comprehensive daily, weekly, and monthly performance

reports with:

o Dealers.

o Regional and Zonal Sales Managers.

o Internal stakeholders (marketing and operations teams).

 Analyze data to provide insights, identify areas for improvement, and

recommend actionable strategies to enhance performance.

5. Campaign Coordination & Quality Control

 Monitor campaign deployment, ensuring creatives, targeting, budgets, and

timelines are in line with briefed objectives.

 Conduct regular quality checks on digital assets (web, ads, social) to ensure

alignment with brand standards and performance expectations.

6. Training & Knowledge Sharing

 Conduct digital enablement sessions or coordinate training for dealer teams to

improve digital literacy and adherence.

 Stay updated on digital trends and tools, and share knowledge with internal

teams and dealer partners.

7. Issue Resolution & Escalation Handling

 Act as a first point of escalation for digital marketing-related issues from

dealers.

 Coordinate with technical and creative teams to resolve issues promptly and

efficiently.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

• Paid sick time
• Work from home

Schedule:

• Day shift
• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Social media management: 2 years (Required)

Location:

• Pune, Maharashtra (Required)

Work Location: Remote