Work from Office
Full Time
Key Responsibilities include:
Act as a project manager to ensure the right product are produced within the team and ensure appropriate project communication to all project members Support the design, development, and maintece of ongoing performance metrics, investigations, reports, analyses, dashboards, etc. to drive key business decisions Participate in the build of scalable solutions / self-serve platforms that will provide data / KPIs to inform business decision making and support the Security & Loss Prevention operations in their day to day tasks and responsibilities Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, training, and documentation Apply data mining and quantitative analysis to understand how our customers interact with us and identify the best way to improve the customer experience and meet our loss reduction goals Acquire various data sources to enable holistic analysis at a global level Establish performance benchmarks, conduct analyses, and prepare reports on all key CMRS goals and metrics Develop and maintain standard operating procedures, emergency response procedures, and preventive maintece programs. Ensure standardization and consistency with best-in-class operating practices. Engage, coach, train, and influence business partners to be an extension of Loss Prevention by equipping them with knowledge to identify leading indicators of Loss Prevention risk and educate them on the appropriate escalation path Effectively address product loss mitigation, physical security considerations, potential and actual work place violence incidents per policy as well as conduct testing of the incident response plans Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management. Take calculated risks and challenge current practices to develop and deliver innovative solutions to meet or exceed the customer expectations Manage and coordinate with vendors to resolve any incidents during emergency situations. This may require to physically be dispatched on to site to investigate and resolve the issue. Travel up to 25% domestically Key Responsibilities include: Act as a project manager to ensure the right product are produced within the team and ensure appropriate project communication to all project members Support the design, development, and maintece of ongoing performance metrics, investigations, reports, analyses, dashboards, etc. to drive key business decisions Participate in the build of scalable solutions / self-serve platforms that will provide data / KPIs to inform business decision making and support the Security & Loss Prevention operations in their day to day tasks and responsibilities Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, training, and documentation Apply data mining and quantitative analysis to understand how our customers interact with us and identify the best way to improve the customer experience and meet our loss reduction goals Acquire various data sources to enable holistic analysis at a global level Establish performance benchmarks, conduct analyses, and prepare reports on all key CMRS goals and metrics Develop and maintain standard operating procedures, emergency response procedures, and preventive maintece programs. Ensure standardization and consistency with best-in-class operating practices. Engage, coach, train, and influence business partners to be an extension of Loss Prevention by equipping them with knowledge to identify leading indicators of Loss Prevention risk and educate them on the appropriate escalation path Effectively address product loss mitigation, physical security considerations, potential and actual work place violence incidents per policy as well as conduct testing of the incident response plans Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management. Take calculated risks and challenge current practices to develop and deliver innovative solutions to meet or exceed the customer expectations Manage and coordinate with vendors to resolve any incidents during emergency situations. This may require to physically be dispatched on to site to investigate and resolve the issue. Travel up to 25% domestically About the team The Control Room Manager CMRS (Centralized Monitoring and Response System) position serves as operational resource to support the Security Command Center. This position will provide analytics support and accountability for the overall deliverables of the command center. The position will require 24x7 on-call and scheduled weekend work support where necessary
Amazon
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