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12 Job openings at ATSPL - Karnataka
Team Lead – AMZL, Team Lead, HBXF

Bengaluru

0 years

INR Not disclosed

On-site

Part Time

- Bachelor's degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers We're seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan. Key job responsibilities Essential Functions Defining , building and executing the delivery process from delivery station to customer address Ensure enough bandwidth in territorial delivery team to ensure peak time delivery management Engage closely with the delivery team including associates, developing and maintaining a highly motivated and performance driven team. Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work. Analysis of the data reports to identify performance bottlenecks and improve performance Implement the formal process control and process improvement mechanisms such as Kaizen Essential Skills Strong leadership capabilities and people management skills - Ability to work under pressure situations Ability to work in ambiguous situations Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part. Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects. High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs. Analytical Skills: Effectively analyse and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks. Experience in an operational role Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Team Lead – AMZL, Team Lead, BLRB

Bengaluru

0 years

INR Not disclosed

On-site

Part Time

- Bachelor's degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers We're seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan. Key job responsibilities Essential Functions Defining , building and executing the delivery process from delivery station to customer address Ensure enough bandwidth in territorial delivery team to ensure peak time delivery management Engage closely with the delivery team including associates, developing and maintaining a highly motivated and performance driven team. Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work. Analysis of the data reports to identify performance bottlenecks and improve performance Implement the formal process control and process improvement mechanisms such as Kaizen Essential Skills Strong leadership capabilities and people management skills - Ability to work under pressure situations Ability to work in ambiguous situations Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part. Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects. High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs. Analytical Skills: Effectively analyse and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks. Experience in an operational role Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Manager II AirHaul Ops, Airhaul

Bengaluru

3 years

INR Not disclosed

On-site

Part Time

- 3+ years of employee and performance management experience - Bachelor's degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays You will be responsible for planning and executing air operations for South region. You will work closely with internal stakeholders including Fulfillment Centers, Sort Centers, Network Design, S&OP, Line haul and Last Mile operations team. You will collaborate with external stakeholders such as co-loaders, airlines and carriers. We are looking for individuals with proven ability to drive process improvements & ability to keep pace with our explosive growth while motivating others. The individual should have a can-do attitude and an ability to solve problems independently with limited guidance. Your role will involve managing operational metrics, lead continuous improvement process and cost initiatives, managing stakeholders and plan for any changes in network. Key job responsibilities Monitoring air operations for South Region. Responsibilities include managing day to day execution, planning, network expansion and team management. Building relationships with stakeholders. · Creation and management Air haul schedule on a weekly/monthly basis · Planning and scale up of capacities for peak sale events by working with central team and stakeholders · Supporting initiatives on network speed, reliability and expansion by collaborating with central stakeholders · Managing continuous improvement projects related to cost and efficiency 2+ years of performance metrics, process improvement or lean techniques experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Sr. Program Mgr - VAS, Last Mile Payments & Services - Program team

Bengaluru

5 years

INR Not disclosed

On-site

Part Time

- 5+ years of working cross functionally with tech and non-tech teams experience - 5+ years of program or project management experience - 5+ years of delivering cross functional projects experience - Experience defining program requirements and using data and metrics to determine improvements This role is will own the complete end-to-end program – from conceptualization, to business model development, launch, sustenance and growth - of enabling *new* customer services through the Last Mile network. --Who we are looking for This role is for a candidate who is a builder - who can take a new initiative from 0 to 1 : conceptualization, pilots, launch, and then taking it from 1 to 100 by stabilizing, creating systems, mechanisms for the program to continue functioning and growing. The successful candidate will be the winning combination of a strong stakeholder manager, with understanding of working with a geographically diverse and vast team – from external store and delivery partners at one end of the spectrum to business stakeholders on the other, an analyst adept at modelling and building business cases and a sharp process expert who can build efficient scalable processes. In short, program-cum-process-manager-cum analyst, who would not love to be in the spotlight, rather BE the spotlight! Key job responsibilities Key job responsibilities · Plan the pilot, program roll-out, training, launch for all LM channels (with business model, delivery and process customization required for each channel). · Work closely with multiple stakeholders – Payments business, Last Mile Program and Operations teams, Finance, Tech, Legal, finance, and leadership teams to define and set-up the business processes. · Work with LM ACES team and Zonal Payment Program Managers to finalize the experience (especially channel, Last Mile DA and partner experience) and work with business product managers to incorporate necessary changes in the product and business process. · Model and plan the right incentive structure customized by various channels to encourage and drive behavior. Monitor adoption, fraud and put in place long term mechanisms to ensure growth as per compliance and norms. · Define and monitor key metrics on programs and work with Payments business and respective program teams to drive necessary action with field teams, business and leadership teams, to achieve goals. · Own the business reporting of the LM execution and goals through WBR / MBR / QBRs to both IN Ops and business leadership. Internal job description N/A Basic qualifications • 5+ years experience in program or project management • Experience defining program requirements and using data and metrics to determine improvements • 5+ years of experience working cross functionally with tech and non-tech teams • 5+ years of experience delivering cross functional projects · Bachelor’s Degree in Engineering, Science, Logistics, or similar field · 5+ years of program and/or product management experience in consumer goods with understanding of trade marketing and execution and dealing with a geographically vast and diverse network. · A person with excellent written and verbal communication skills. Strong change management and influencing skills; ability to negotiate and across all levels· A person with the ability to create and sustain urgency, and a proven ability to lead large cross-functional projects including communication across all levels and teams in the organization: senior leaders, stakeholder teams, ground operations teams. · A person who can take calculated risks & make recommendations and decisions to drive significant organizational change. · A person who can showcase judgment and decision making skills to balance customer experience with financial impact. Preferred qualifications · MBA from a top tier university · Work experience operations/ program execution in the Payments / Wallets space will be an added advantage. · Work experience in running value-added service program/ operations is an advantage 2+ years of driving process improvements experience Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Program Manager, Capacity Planning

Bengaluru

3 years

INR Not disclosed

On-site

Part Time

- 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements We are hiring Program Managers to run complex and cross functional supply chain projects. This role is a part of the centralized supply chain planning function at Amazon India. The role is very much like an internal consulting role where the incumbent will drive large high impact projects in logistics/supply chain. These projects will typically involve designing and building complex new processes, driving technology solutions, driving large cost reduction or efficiency improvement initiatives or launching exciting new supply chain models. The incumbent will be own the following - 1) They will be responsible for working with finance, supply chain execution, transportation and product teams to define short term capacity requirements. 2) They will be responsible for driving cost benefit analysis and go/no-go decisions on various initiatives 3) Once a go decision is made, the program manager will work to evolve a plan and timeline for execution. 4) The program manager will develop a roadmap and metrics to measure progress of the initiative they own. They will also own writing reports/documents that detail the progress to leadership on a frequent basis 5) They will liaise with critical stakeholders and recalibrate on the plan and build strategies to overcome headwinds 6) They will work with technology teams to scope out and drive any tech changes that are needed 7) Engage and earn trust of operational leaders across IN AMZL to get approvals to drive standardization of process and execution framework Above all, we expect program managers to be single threaded owners for their initiatives. This is a high ownership position where you directly control your destiny. Program Managers will be measured on the impact of their project. Depending on the project, clear financial or other impact goals will be set forth. It is the program manager's responsibility to ensure they drive the program towards achieving those goals. 3+ years of driving end to end delivery, and communicating results to senior leadership experience 3+ years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience building processes, project management, and schedules Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Manager, Program Management - Shipper and Recipient Experience, Amazon Shipping

Bengaluru

5 years

INR 4.0 - 9.1245 Lacs P.A.

On-site

Part Time

- 5+ years of working cross functionally with tech and non-tech teams experience - 5+ years of team management experience - 5+ years of cross functional project delivery experience - 5+ years of program or project management experience - Experience defining program requirements and using data and metrics to determine improvements Amazon is looking for a motivated individual for the profile of Manager, Program Management to lead the experience charter for its Amazon Shipping team. In this role, you will: 1. Define, design, launch and manage new products and programs for improving the Shipper and recipient experience within the Amazon shipping program 2. Gather requirements and conceptualize solutions to solve a business and shipper problem and work with key stake holders across various functions to define and launch the product/program. 3. Setup mechanisms to prevent operational misses and identify opportunities for improvement. Work with Operations, NL, ACES to reduce rejects, fake scans and losses in the network. 4. Be a single threaded owner to track shipper performance, identify good/bad actors and build mechanisms to improve shipper performance. 5. Own specific cost lines in the P&L and work on reducing the cost. 6. Drive speed improvement and other strategic initiatives. 7. Reduce shipper and recipient contacts and improve support and quality of support. 8. Monitor key metrics on the program and work with all involved stakeholder teams to drive necessary action with field teams, business, finance, sales and leadership teams, to achieve goals. 9. Manage Daily/weekly performance, build mechanisms to detect and drive down defects and work on continuous improvements for all processes. 10. Launch and expand the program as per the business requirements while being responsible for all customer and merchant satisfaction, performance, compliance, accounting and financial related metrics. 11. Continuous Improvements; proactively identify and implement operational enhancements that meet business requirements. 12. Use customer and market feedback, competitive analysis and benchmarking, and business metrics to make informed decisions About the team Amazon Shipping (SWA) is a program where we externalize Amazon transportation service to cater to non-amazon volumes from shippers. This role calls for an individual who can own all aspects of how transportation impacts customer experience, shipper experience and operator experience; manage performance and measure, determine, then drive, any initiatives necessary to improve it. It requires an individual to showcase judgment and decision making skills to balance customer experience with financial impact. This position offers a broad exposure to various business, financial, and technical teams within Amazon. The successful candidate will be a person who enjoys and excels at dealing with ambiguity and design and define products/programs with little information. He / She will have excellent written and verbal communication skills, the ability to create and sustain urgency, and a proven ability to lead large cross-functional projects. Experience managing, analyzing and communicating results to senior leadership MBA Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Senior Business Coach, IN DSP, Amazon Logistics, IN DSP Program

Bengaluru

5 years

INR 4.8 - 8.2 Lacs P.A.

On-site

Part Time

- 5+ years of working cross functionally with tech and non-tech teams experience - 5+ years of program or project management experience - 5+ years of delivering cross functional projects experience - Experience defining program requirements and using data and metrics to determine improvements Equal parts advisor and operating partner, Amazon’s team of Business Coaches assist and guide our Delivery Service Partner (DSP) business owners as they build and grow successful last mile package delivery businesses during a transformational time. The Business Coach finds and executes value-creation opportunities and manages the DSP relationship across the entire lifecycle of the business. As trusted advisors, Business Coaches work alongside DSPs to help solve their biggest challenges at a programmatic level; influence their business planning and strategy; and look around corners to identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are setup for success. Our Business Coaches are leaders and collaborators. They are analytical and creative; deadline-driven, organized and able to multi-task; and have strong interpersonal skills including a demonstrated ability to earn trust, inspire others, and be empathetic. You’ll be at the center of cross-functional teams, all working together to deliver the highest quality experience to Amazon customers. If you're a dynamic, organized self-starter who’s ready to partner with our DSP owners as they launch and scale their business in one of the fastest growing industries in the world, we’d like to talk with you. Curious? Good, that’s one of our Leadership Principles! Discover more about the opportunity below. Key job responsibilities As a Business Coach, you will partner with 20-40 DSP owners assigned to delivery stations across IN. You’ll work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics. You’ll collaborate with an integrated internal team of Station Operations Managers, Program Managers, and Compliance and Finance personnel to ensure owners launch and scale their business in compliance with program requirements. Together, you’ll provide best-in-class support for owners by removing obstacles and improving financial, operational, and safety practices at the network level. You’ll accomplish this by analyzing problems, discovering insights, delivering recommendations, and driving change both internally and externally. On a daily basis, Business Coaches are responsible for: Supporting owners as they onboard to the program and prepare to launch. Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak periods. Coordinating Business and Financial Health Reviews to discuss business performance and new opportunities, as well as to provide benchmarking data and insights. Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual DSP owner experience. About the team We seek customer-obsessed, detail-oriented individuals with a wide range of academic backgrounds, work experiences, and perspectives. Business Coaches should have the curiosity to ask the right questions, the ability to collaborate with DSPs and colleagues, and the leadership to transform ideas into action. The right candidate will enjoy developing and improving processes, leveraging data and analytics, assessing root causes, and providing insights to help DSP owners drive strong business results. Successful candidates: Are highly organized and thrive in a dynamic environment with the ability to set and adjust priorities independently. Have exceptional written and verbal communication skills and the proven ability to build trust and develop relationships. Must be able to work collaboratively in a team environment with various stakeholders and are comfortable managing by influence. Uses expertise and judgment to select stakeholders to determine the right goals, inform decisions, and design long-term solutions. Someone who is able to deliver independently and take the lead on local initiatives. Able to work both tactically and strategically. Determines the strategy and where to simplify or extend solutions for the best outcome. Drives the use of best practices. Able to handle complex problems/efforts, decisions, and escalations. Must be able to mitigate long-term risks and find a path forward in difficult situations. Are able to work effectively with people at all levels in an organization. 2+ years of driving process improvements experience Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Team Lead - AMZL , Team Lead, IXG47 (Hubli)

Bengaluru

0 years

INR Not disclosed

On-site

Part Time

- Bachelor's degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers We're seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan. Key job responsibilities Key job responsibilities Essential Functions Defining , building and executing the delivery process from delivery station to customer address Ensure enough bandwidth in territorial delivery team to ensure peak time delivery management Engage closely with the delivery team including associates, developing and maintaining a highly motivated and performance driven team. Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work. Analysis of the data reports to identify performance bottlenecks and improve performance Implement the formal process control and process improvement mechanisms such as Kai zen. A day in the life Strong leadership capabilities and people management skills - Ability to work under pressure situations Ability to work in ambiguous situations Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part. Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects. High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs. Analytical Skills: Effectively analyse and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks. Experience in an operational role Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Team Lead, INSC Central Flow, INSC Central Flow

Bengaluru

0 years

INR Not disclosed

On-site

Part Time

- Bachelor's degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications We are seeking a skilled Central Flow Operation to join our team and play a pivotal role in optimizing monitoring of INSC Network. The ideal candidate will excel in report preparation, SCs monitoring, and data analysis. Key job responsibilities Key Responsibilities - 1. Report Preparation: Compile and generate regular and ad-hoc reports to analyze SC metrics using performance indicators. 2.Data Analysis: Utilize data analysis techniques to identify trends, patterns, and risk of SC basis leading & lagging indicators. 3.Process Optimization: Collaborate with various teams like S&OP , Procurement to streamline existing process of volume capping,consumable requirements etc. 4.Performance Metrics Monitoring : Establish and monitor performance metrics of 3P SCs 5.Cross-Functional Collaboration: Engage with different teams to carry out improvement projects for SCs Experience in an operational role Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Training Specialist , IN-LM Training

Karnataka

0 years

INR Not disclosed

On-site

Part Time

Role requirements: 1. Experience in customer service and handling projects will be an added advantage. 2. Should be able to translate the given content in regional languages. 3. Provide support to existing data management through analysis and accurate reports. 4. Capability to present intricate information to a variety of audiences. 5. Proficient in MS Word, excel & PowerPoint 6. Graduate in any field. 7. Excellent organization & interpersonal skills. 8. Person should be flexible working on weekends (in case of business requirement) Training Specialist Job Description At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee’s workplace performance in conjunction with the company’s core values to meet the goal of organization. Amazon is an Equal Opportunity- Trainer Best Behavior 1- Listening to associates and be supportive to managers. 2- Answering requests and always gets back to people. 3- Lead by example, doing what we say and act how we say. 4- Must be approachable. 5- Must exhibit the best behavior while at work. 6- Always be up to date with the latest techniques, tools, and processes. 7- Be right, honest, and be willing to accept mistakes. 8- Be willing to push their limits and accept more responsibilities. Job Responsibilities: 1. Supervise structured learning metrices and also oversee their results for the assigned territory and region. 2. Managing live performance metrices end to end for the assigned territory. 3. Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning. 4. Maintaining data and analysis through reports on excel (as per business requirement) 5. Ensure completion of new hire training program, coaching & other performance improvement programs on time. 6. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis. 7. Identifying learning coaches & certifying them. 8. Lead the individual improvement projects to enhance the business performance. Role requirements: 1. Proven 2 as a Training Specialist/ Trainer in a similar role. 2. Good communication skills 3. Should know the local language (Kannada) to interact with ground team Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Operations Manager II, Central Functions

Bengaluru

3 years

INR 4.0 - 7.0 Lacs P.A.

On-site

Part Time

- 3+ years of employee and performance management experience - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays At ATS CF, we are constantly innovating to deliver the best possible Customer Experience. We want to create Operations & program structure to ensure that CF team is well supported to meet Amazon standards so we deliver best in class delivery experience to our customers. In the Operations Manager II role, you will work to resolve both short-term operations issues as well as contribute to the long-term vision of the Program. You will: - Become an expert on program operational challenges and drive continuous performance improvement while the business continues its rapid growth. Develop and document operations processes so we can scale the team learning as we grow the business - Support internal partners, including Site ops and transportation in resolving complex pickup issues and escalations. - Monitor operational performance of ATS/3P sites and provide coaching/training on operational best practice - Report on daily, weekly, monthly operational KPIs and projects to senior leadership Key job responsibilities - Constantly identifying opportunities to improve team performance and owning associated change management. · Developing and/or referring to performance metrics to drive team performance and business results. · Identifying the business impact of trends and making data backed decisions. · Communicating with external customers and internal customers · Escalating problems or variances in the information and data to the relevant owners and following through on resolutions. · Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus. 1+ years of performance metrics, process improvement or lean techniques experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Compliance Ops Admin, Labour Compliance

Gurugram, Haryana

1 years

None Not disclosed

On-site

Full Time

- 1+ years of human resources experience - Experience in confidential environments - 6+ months of Microsoft Office products and applications experience - Bachelors degree is minimum About Amazon Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. The individual will implement Compliance framework and solutions in order to achieve strategic business initiatives and deliver results. The candidate will possess the ability to complete high volumes of tasks with minimal guidance or supervision and deadline sensitivity. As such, the candidate must be skilled at anticipating problems, creating contingency plans, managing multiple priorities, problem solving and organizing logistics. Key to the position is the ability to keep the team organized, prioritized and on time while also serving as a "go to" for all areas and departments which dovetail with PXT. Key job responsibilities 1. Will be responsible for labour law compliance for Amazon India sites / offices and liaison with Labour Law consultant to ensure timely compliance under various laws as applicable. 2. Manage registrations, renewal under Shops & Establishments Act, Contract Labour (Regulation & Abolition) Act registration, Building and Other Construction Workers’ Act, Vendor licenses management and all applicable labor laws. 3. File statutory filings and returns submission periodically under various laws 4. Coordinate with statutory authorities and facilitate in Labor Inspections 5. Respond to notices from authorities to ensure gaps closure to ensure smooth functioning of processes 6. Publish analytical assessment of compliance dashboard 7. Proficiency in generating input audit reports, status update of action plans in audit tools 8. Excellent interpersonal and communication skills to communicate with the team Candidate must have experience in managing labour compliances and understands labour and employment laws Candidate should have experience in handling labour related notices Candidate should be good in written and verbal communication Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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