Site Delivery Manager

Role & responsibilities-

Site Management Activities:

• Lead

  local

  site communications and events

  to foster engagement and a positive culture across all functions.
• Develop and implement minimum service standards and establish methodologies to measure performance.
• Ensure site-wide consistency with agreed standards and guide teams to achieve compliance.
• Oversee site reporting and service measurement processes.
• Define customer experience strategies and drive initiatives to enhance service delivery.
• Manage site compliance, including incident plans and adherence to BRCM and local regulatory requirements, closing any compliance gaps.
• Identify and evaluate new areas for transition to the site, prepare business cases, analyze resource needs, and create work plans.
• Lead projects to introduce new capabilities and manage transitions for GBS and hosted services.
• Act as local manager for small groups without direct leadership, providing guidance on policies, communications, and engagement.

Local Site level Projects/Events & Talent Management initiatives:

• Drive

  local initiatives in culture building

  ,

  rewards and recognition

  ,

  employee experience,

  employer branding, campus programs, internships & Unviersity Open Days

  and recruitment channel strategies

Support and Value Drivers

• Conduct external benchmarking for local functions and implement service-related best practices
• Execute local site strategy projects effectively.
• Share and embed global best practices across centers.

Preferred candidate profile

• Graduate degree required; masters or bachelor’s preferred

• Minimum 10 years of overall experience,

  including at least 5 years leading projects with senior stakeholders in service management and delivery and Center level engagements.
• Strong project management expertise; certifications such as

  PMP, Agile

  , or ITIL preferred.
• Deep understanding of

  Shared Services and Global Business Services

  methodologies, including migrations and

  service delivery

  models
• Familiarity with project delivery lifecycles and governance frameworks (Waterfall, Agile, Scrum).
• Program management qualification (e.g., MSP) is an advantage.
• Proven management experience in large, multinational organizations
• Hands-on experience working in global, matrixed environments
• Demonstrated ability to

  deliver programs and projects across multiple regions on a global scale

• Track record of building teams and fostering a culture of continuous improvement
• Excellent influencing, interpersonal, and communication skills; fluency in English required
• Ability to analyze

  financial and operational data

  , resolve issues, and propose innovative solutions.