Showroom Sales Manager

Showroom manager

The Manager must follow the following Functional Responsibilities:

1.

Monitor day-to-day operations in  

• Sales
• Customer Relationship (Engagement)
• Marketing  
• Administration sections

Ensure implementation of companys plans, policies, processes and procedures.

Drive a performance driven culture in the team by  

• Timely monitoring
• Review by performance parameters  
• Feedback to the team members.

Liaison with local authorities for the smooth functioning of the store.

Review and provide regular reports to management.

2.

Develop and execute strategies to meet or exceed monthly and yearly sales targets. Analyze sales trends and customer preferences to adjust strategies accordingly.

Lead and assign the sales team to achieve sales target.

Monitor and analyze the sales data of the company and undertake appropriate action.

Identify and act on opportunities for upselling, cross-selling, and promoting new collections.

Ensure staffs provide exceptional customer service.

Promote Gold Purchase schemes.

Support Sales staffs for Sales closure and drive revenue growth.

Address and resolve customer complaints.

3.

Monitor the stock on a daily basis for gold and twice a week for silver.

4.

Engage and interact with customers to ensure high level customer satisfaction through excellent service. Make sure its consistent.

Understand  

• customer buying behavior
• customer needs  
• feedbacks to improve our overall shopping experience.

Organize customer engagement activities like Customer Meet, Birthday celebrations, etc. to increase the customer engagement activities in assistance with telecalling team.

5.

Discuss with sales and marketing team and coordinate day to day marketing.  

Understand the market and competitors in the respective store locations to recommend campaigns for target customers.

Identify the Catchment area for the respective stores, and develop plan to make targeted customers to the store along with Marketing team.

Assess in developing marketing strategies.

Planning and execution of all local events, promotions, exhibitions, etc.on time.

Collaborate with external vendors for promotion.

Recommend changes to marketing plan based on analysis of marketing campaigns performance.

6.

Build up and train employees in each department in assistance with incharges and HR.

Schedule and manage staff shifts. (coordinate Leave, attendance, lunch shift)

Monitor team Sales performance.

Conduct regular team meetings to review goals, share updates, and address challenges.

Actively participate in HR initiatives to drive overall engagement and motivation.

Ensure positive environment for employees in the company.

Prepare and submit regular reports on sales, staff performance.