Showroom Manager

As a Showroom Manager at Reliance Jewels, you will play a crucial role in overseeing the retail operations at the following locations: Bareilly, Kashipur, Lakhimpur, Najafgarh. You should be a seasoned candidate with a minimum of 6-12 years of experience in the jewellery industry. **Key Responsibilities:** - Plan retail KPIs to achieve Annual Operating Plan (AOP). - Supervise the achievement of GSS number and value targets by leading the store team. - Monitor overall store operations, including sales, staffing, training, inventory management, store upkeep, and cost control. - Focus on customer management to enhance the customer experience, satisfaction, and loyalty at the stores. - Implement SOPs for Visual Merchandising (VM) and Marketing in the stores. - Lead and manage the team effectively to align with business objectives and drive high performance. - Handle and resolve conflicts in a constructive manner. - Foster a culture of trust, integrity, and respect in the stores. - Provide growth opportunities to store employees through various step-up programs. - Develop functional capabilities in employees through appropriate training interventions. - Drive sales through omni channel approach. - Ensure timely resolution of customer complaints as per Turnaround Time (TAT). - Ensure availability of manpower for planned training programs. **Key Performance Indicators:** - Percentage of Like-for-Like (LFL) Growth - Percentage of Walk-in Target Achievement - Percentage Increase in Better Experience Ratio (BER) - Improvement in Diamond & Silver share in the store - Percentage of Conversion Rate - Increase in Average Basket Value (ABV) - Mystery Audit Score **Functional Competencies:** - Showroom Operations Effectiveness - Customer Orientation - Planning & Organizing **Behavioral Competencies:** - Nurturing - Result Orientation - Growth Mindset - Communication & Rapport Building This summary includes the key responsibilities, performance indicators, and required competencies for the Showroom Manager position at Reliance Jewels.,