Showroom Manager - Furniture Industry

Key Responsibilities:

1. Sales & Business Development

• Achieve monthly, quarterly, and annual showroom sales targets.
• Develop and implement strategies to maximize walk-ins, conversion rates, and average transaction values.
• Identify opportunities to upsell and cross-sell furniture, home décor, and related products.
• Maintain knowledge of market trends, competitor products, and pricing to ensure showroom competitiveness.

2. Customer Relationship Management

• Ensure customers receive personalized attention and a premium buying experience.
• Resolve customer queries, complaints, and escalations promptly and professionally.
• Build long-term client relationships with architects, interior designers, and corporate clients.
• Oversee after-sales support including delivery, installation, and service coordination.

3. Showroom Operations

• Oversee daily operations of the showroom, ensuring smooth workflow and adherence to SOPs.
• Manage stock levels, product display, and ensure the showroom is visually appealing and aligned with brand standards.
• Coordinate with the supply chain and warehouse for timely product availability and replenishment.
• Monitor billing, invoicing, and compliance with financial transactions.

4. Team Management

• Lead, train, and motivate the sales and support staff.
• Allocate sales targets and track individual/team performance.
• Conduct regular team meetings, performance reviews, and training sessions on product knowledge and customer service.
• Foster a positive and performance-driven work culture.

5. Marketing & Promotions

• Coordinate with the marketing team for showroom promotions, festive offers, and campaigns.
• Plan and execute in-store events, product launches, and visual merchandising strategies.
• Leverage digital platforms and social media to attract potential customers.

6. Reporting & MIS

• Prepare regular reports on sales performance, customer feedback, footfall analysis, and competitor activities.
• Provide inputs to senior management on pricing, product mix, and market opportunities.
• Track KPIs such as sales conversion ratio, customer satisfaction index, and stock turnover.

Job Type: Full-time

Pay: ₹45,000.00 - ₹60,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Ability to commute/relocate:

• Cochin, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Retail sales: 10 years (Required)
• Furniture sales: 4 years (Required)

Work Location: In person