Shopify - Support Engineer

Photon

1 - 6 years

3 - 7 Lacs

chennai

Posted:1 week ago| Platform:

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Skills Required

shopify css html5 sprint cms sla backend development ajax javascript jquery incident management debugging json troubleshooting agile seo jira

Work Mode

Work from Office

Job Type

Full Time

Job Description

APPLICATION SUPPORT AND MAINTENANCE
Shopify Frontend & Backend development experience with strong focus on frontend
At least1 year experience in Shopify theme development and customization
Expert in Liquid, jQuery, JavaScript, HTML5 CSS, AJAX, JSON, ReactJS and DOMKnowledge of Shopify's object/properties, AJAX API, Metafields, Shopify's theming system and Liquid templatingStrong understanding of responsive web design techniques and cross browser compatibility
Knowledge of Shopify best practices as well as good knowledge of Shopify CMSExperience implementing and debugging 3rd party Shopify apps
Experience with Page speed optimization, SEO and CRO
Excellent problem-solving, debugging, and troubleshooting skills
Strong communication and collaboration skills with the ability to work well in a team environment
Responsible for Incident Management, Service request management, Problem management and enhancements for their respective brands
Researching, diagnosing, troubleshooting and identifying solutions to resolve issuesFollowing standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customersWork on creating SOP's for incidents / requests that can be resolved by L1 team driving up First call resolution
Ensure Resolution notes are properly captured in Jira
Ensure comments from End users on a ticket are timely addressedEnsure Resolution SLA's based on priority of the tickets are metEnsure work executed on enhancements are performed in a truly agile fashionEnsure coding standards are followed and code is supported through at least 80% Unit test coverageEnsure code developed passes all checks from SONAR or relevant tools
ENHANCEMENTS
Participate in Sprint planning and Grooming sessionsWork with BA's to story point during refinement
Develop code based on Acceptance criteria documented and signed off during refinementEnsure > 80% Unit test coverage for code developed
Work with Leads / engineering team to review PR's and have them approvedWork on any bugs reported during QA and UAT phase

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