Shopify - Support Engineer

APPLICATION SUPPORT AND MAINTENANCE

• Shopify Frontend & Backend development experience with strong focus on frontend.
• At least1 year experience in Shopify theme development and customization.
• Expert in Liquid, jQuery, JavaScript, HTML5 CSS, AJAX, JSON, ReactJS and DOM
• Knowledge of Shopify''s object/properties, AJAX API, Metafields, Shopify''s theming system and Liquid templating
• Strong understanding of responsive web design techniques and cross browser compatibility.
• Knowledge of Shopify best practices as well as good knowledge of Shopify CMS
• Experience implementing and debugging 3rd party Shopify apps
• Experience with Page speed optimization, SEO and CRO
• Excellent problem-solving, debugging, and troubleshooting skills
• Strong communication and collaboration skills with the ability to work well in a team environment
• Responsible for Incident Management, Service request management, Problem management and enhancements for their respective brands
• Researching, diagnosing, troubleshooting and identifying solutions to resolve issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Work on creating SOP''s for incidents / requests that can be resolved by L1 team driving up First call resolution
• Ensure Resolution notes are properly captured in Jira
• Ensure comments from End users on a ticket are timely addressed
• Ensure Resolution SLA''s based on priority of the tickets are met
• Ensure work executed on enhancements are performed in a truly agile fashion
• Ensure coding standards are followed and code is supported through at least 80% Unit test coverage
• Ensure code developed passes all checks from SONAR or relevant tools

ENHANCEMENTS

• Participate in Sprint planning and Grooming sessions
• Work with BA''s to story point during refinement
• Develop code based on Acceptance criteria documented and signed off during refinement
• Ensure > 80% Unit test coverage for code developed
• Work with Leads / engineering team to review PR''s and have them approved
• Work on any bugs reported during QA and UAT phase