Shop on Video call

As a Shop on Video Call Executive at Frido in Pune, your role revolves around conducting personalized product demonstrations with customers through video calls. You will showcase features, usage, and benefits to help customers make informed decisions. Understanding customer needs and recommending the right solutions with a consultative sales approach is crucial. Your ability to engage customers with empathy and professionalism will build trust and enhance their buying experience. Handling customer queries, objections, and concerns in real-time to drive higher conversion rates is a key responsibility. It is essential to maintain accurate records of customer interactions and sales activities for reporting and analysis purposes. Collaboration with marketing and sales teams to share customer insights and improve overall customer engagement strategies is expected. Staying updated on product knowledge, brand messaging, and competitor offerings will enable you to deliver a confident pitch. **Key Responsibilities:** - Conduct personalized product demonstrations through video calls - Understand customer needs and recommend suitable solutions - Engage customers with empathy and professionalism - Handle customer queries, objections, and concerns in real-time - Maintain accurate records of customer interactions - Collaborate with marketing and sales teams - Stay updated on product knowledge, brand messaging, and competitor offerings **Requirements:** - Strong communication and presentation skills - Customer-first mindset with persuasive selling skills - Tech-savvy and comfortable using video conferencing platforms and CRM tools - Ability to handle customer objections with patience - Prior experience in retail sales, telesales, or customer-facing roles preferred - Organized, detail-oriented, and able to multitask,