Posted:3 days ago| Platform: Linkedin logo

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On-site

Job Type

Full Time

Job Description

Roles & Responsibilities

  • Provide development and support for ServiceNow platform issues, including root cause analysis and permanent fixes.
  • Develop and maintain custom applications, workflows, and integrations within ServiceNow.
  • Collaborate with process consultants to align platform capabilities with ITIL best practices.
  • Manage and optimize ensuring data integrity and alignment with configuration management processes.
  • Lead technical discussions and provide guidance.
  • Work closely with project managers to support ServiceNow-related project deliverables.
  • Perform impact analysis and implement changes following change management protocols.
  • Monitor platform performance and implement proactive measures to ensure high availability.

Required Skills

  • ServiceNow certifications like CSA, CAD, ITSM, etc. are highly desirable.
  • Experience in ServiceNow integrations using REST/SOAP APIs.
  • Exposure to Agile and DevOps methodologies.
  • Knowledge of performance tuning and platform security best practices.
  • Expertise in process consulting and aligning technical solutions with business processes.

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