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Services Senior Manager

Services Senior Manager

Siemens

5 - 10 years

11 - 16 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

learning and development systems integrators customer success people management ai internal communications collection project team healthcare plm marketing product lifecycle management operations succession planning design coaching

Work Mode

Work from Office

Job Type

Full Time

Job Description

As part of a Global Customer Success organization, handle one or more projects under the Career Path 4.0 initiative. Implement the project(s) within the defined targeted outcomes.

Reports to the Business Owner of Career Path 4.0. Interact with Community of Practice Leaders, Services Business Practice leaders, Reporting Managers and GCS Leadership team to elicit career development requirements and translate those into actionable framework features and processes. Maintain and enhance the job descriptions and competency model. Plan and implement rollout of the Competency Management process across 4500+ professionals. Keep all documentation up-to-date and conduct regular knowledge sharing sessions with interested parties, advising them about the benefits of using the CP 4.0 framework and associated tools. Function as the junior Product Owner for the competency management application, gathering and documenting crystallized requirements to the development team. Ensure the success of AI-driven initiatives like the Career Coach, driving value creation and adoption across the GCS organization. Serve as an ambassador for Learning & Development across the GCS organization, often driving program development and rollout.

Works under self-management to handle projects of medium to high size and complexity that could be part of a program. May mentor key project team members.

Responsibilities

Strategy

Understand and apply the Siemens PLM Global strategy. Ensure the delivery of internal communications and awareness of corporate direction, mission, aims and procedures in business terms.
Ensures correct services reporting systems within area of responsibility are in place and operate effectively
Implement the initiatives focused toward using high quality, repeatable delivery and customer excellence through superior talent development and management.

Solution Value Realization

Lead the use of Siemens PL deployment methodologies and any other corporate programs within area of responsibility, leading and supporting Services teams in adoption to enable the growth and driven positioning of the SISW business to deliver both Services and Software business across the Zone.
Support training, mentoring and an appropriate support infrastructure, to enable the growth of Services
Skills
to the SISW ecosystem (channel, systems integrators and strategic partners).
Supports activities to communicate SISW services capabilities via internal and external Awareness and Marketing Events, where required.

People Management

Provide advice and coaching to managers on the development and delivery of Services Operations, Best Practices and Solution adoption using Siemens Methodologies and approaches in order for the customer to gain highest value from their PLM Solution.
Take accountability of and/or contribute to the Services workforce and succession planning process for a Country or Vertical in order to align the Services team with future Country or Vertical business needs.
Define processes and tools to ensure suitable learning and development plans are established for the organization, provide access to career development, prepare individuals for promotion and build required competencies to meet future needs.

Qualifications & Experience

Bachelors or Masters Degree or equivalent experience in Engineering/Technology
An MBA in any specialization would be appreciated, but not vital.
18-22 years of total work experience, with the last position involving extensive management of complex programs, Function and/or a Business Practice.

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Services Senior Manager