3.0 - 7.0 years

0 Lacs

karnataka

On-site

As a Technical Account Advisor at Google Cloud, you will leverage your technical expertise and customer service skills to provide clients with a seamless experience that fosters success on the Google Cloud platform. Your role will involve utilizing your background in cloud infrastructure, enterprise technology implementation, and customer management to offer crucial support and guidance to clients. Working alongside a team of Account Advisors, you will be responsible for managing the technical support and implementation process for a designated group of customers. This will include delivering both proactive and reactive assistance on client issues, ensuring timely updates, and assisting in tracking, escalating, and resolving technical challenges. Travel may be required based on business needs. Google Cloud plays a pivotal role in helping organizations worldwide achieve digital transformation by providing enterprise-grade solutions powered by cutting-edge technology. Trusted by customers in over 200 countries and territories, Google Cloud is committed to enabling growth and addressing critical business challenges. Your responsibilities will include supporting client onboarding, conducting in-depth searches, facilitating quarterly operational health reviews, monthly service reviews, managing escalations, providing learning recommendations, and hosting regular meetings. You will be instrumental in driving customer adoption of Google Cloud by delivering exceptional support and services, offering technical guidance, and overseeing timelines, milestones, migration targets, and business transformation goals. Additionally, you will take ownership of escalation management, maintain the overall support and services relationship through regular reviews, track key operational metrics, and address any pain points to ensure a seamless customer experience. Furthermore, you will lead quarterly service reviews to discuss best practices, review key customer growth and health metrics, and accelerate cloud adoption. Advocating for customer needs, you will work to address technical issues, maintain customer momentum, and ensure a positive experience throughout the client journey.,

Posted 1 week ago

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