Services Renewal Representative I

Job Description

Job Description Drive the renewal of Oracle's contracts to existing customers. Handle all contract renewal communication coming in from Oracles Premier Support Customers. (Calls, Renewal Service Requests and Chats.) Act as a gatekeeper for customer contacting Oracle for support renewals. Resolve customer queries within desired time or reassign to respective business pillar. Create Renewal Service request on behalf of customer. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle's Support Renewal Business. Drive online renewals and educate customer on usage of Oracle Support Renewal Portal. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify, Filter and process customer requests. Geography – ANZ- ASEAN- IN 2-5 years’ experience in inside sales, business process or related field. Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. Responsibilities Meet productivity expectations on Inbound calls, Chats and Service Requests Driving Automation and Digitization of Renewal Ensure customer awareness and understanding of Technical Support Policies Qualifications Career Level - IC1 About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less