Services Renewal Representative I

Job Description

An Oracle Support Renewals job involves ensuring timely renewals of Oracle Support Service Contracts for existing customers, handling customer queries about contracts, and potentially driving up selling opportunities. This role requires strong communication, problem-solving, and a good understanding of Oracle's products and services. . Driving automation through the Oracle store and support renewal portal. Interacting with multiple departments within Oracle as needed and accurately forecast business targets and opportunities in territory. Responsible for timely renewals for small to medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle's portfolio. Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory.