Services Renewal Representative I

Job Description

Drive the renewal of Oracle's contracts to existing customers. Handle all contract renewal communication coming in from Oracles Premier Support Customers. (Calls, Renewal Service Requests and Chats.) Act as a gatekeeper for customer contacting Oracle for support renewals. Resolve customer queries within desired time or reassign to respective business pillar. Create Renewal Service request on behalf of customer. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle's Support Renewal Business. Drive online renewals and educate customer on usage of Oracle Support Renewal Portal. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify, Filter and process customer requests. Geography – ANZ- ASEAN- IN 2-5 years’ experience in inside sales, business process or related field. Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. Meet productivity expectations on Inbound calls, Chats and Service Requests Driving Automation and Digitization of Renewal Ensure customer awareness and understanding of Technical Support Policies