Posted:-1 days ago|
Platform:
Work from Office
Full Time
Serve as a ServiceNow authorized product trainer, providing highquality training sessions to users. • Must have experience in conducting ServiceNow fundamentals training • Must have experience in conducting Advanced ServiceNow training (Deep level Service Now Platform concepts , Basic to Advanced Service Now scripting) • Must have hands on experience working on at least 2 to 3 modules out of the following: IT Service Management, IT Operations Management (CMDB Discovery), IT Asset Management, HR Service Delivery, Service Portfolio Management, SecOps (Threat, Vulnerability response, SIR), Customer Service Management. • Design, create, edit, and publish engaging learning content in various formats to facilitate the adoption of new and enhanced ServiceNow capabilities. • Develop and maintain knowledge content within the ServiceNow knowledge base for easy consumption by end users. • Support operations and maintenance (O&M), development, modernization, and enhancements (DME) of ServiceNow modules, including SecOps, IRM, and CAM. • Collaborate with cross-functional teams to integrate enterprise tools and cloud services (e.g., AWS, Azure, Salesforce) into the ServiceNow environment. • Ensure training aligns with Agile methodologies and best practices in ServiceNow configuration and usage. • Contribute to maintaining the platform's Authority to Operate (ATO) by ensuring compliance and effective knowledge sharing. • Deliver performance-based outcomes focused on ServiceNow best practices, resiliency, and user adoption
PwC Service Delivery Center
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