ServiceNow Technical Architect

We are seeking a skilled ServiceNow Architect with strong hands-on development expertise to support the design, development, and delivery of scalable ServiceNow solutions. The role involves defining end-to-end architecture, ensuring performance and maintainability, and leading major enhancements across CSM, HRSD, SPM, and ITSM.

You will work extensively with JavaScript, Glide API, Flow Designer, Business Rules, Client Scripts, UI Policies, Widgets, Integration Hub, and various ServiceNow modules.

The role requires translating business requirements into robust technical solutions, collaborating closely with stakeholders, and participating in Agile ceremonies to support successful release delivery.

Your tasks

• Supporting the design and definition of end-to-end ServiceNow architecture
• Leading technical sanctioning across CSM, HRSD, SPM, and ITSM
• Developing and enhancing applications using JavaScript, Flow Designer, Business Rules, ACLs, UI Policies, Client Scripts, Widgets, and ServiceNow APIs
• Configuring and customising ServiceNow modules, workflows, service catalogues, and automation
• Ensuring development best practices and architectural standards
• Collaborating with product owners and stakeholders to translate requirements into technical solutions
• Participating in Agile ceremonies and contributing to technical task estimation

Requirements

• Strong experience in ServiceNow development, architecture, and solution design
• Expertise across major modules, including CSM, HRSD, SPM, ITSM, and ITOM
• Proficiency in JavaScript, Glide API, Flow Designer, Business Rules, Client Scripts, and UI Policies
• Deep understanding of CMDB, CI class modelling, Discovery, and service mapping
• Ability to convert business requirements into scalable technical solutions
• Experience working within Agile and ITIL-based environments
• Strong stakeholder communication, collaboration, and documentation skills
• Fluent English required

Nice-to-have requirements

• Experience with Scoped Applications, UI Builder, Guided Decisions, Playbooks, and Service Portal
• ITIL or ServiceNow certifications