ServiceNow System Analyst

Job Title: ServiceNow System Analyst

📍 Location: India- Remote

🕒 Employment Type: Full-time

🧾 Experience: 5–8 years

About the Role:

ServiceNow System Analyst

Key Responsibilities:

• Serve as the primary point of contact for ServiceNow platform enhancements and support
• Analyze business requirements and translate them into ServiceNow functionalities
• Configure and customize ServiceNow applications including ITSM, HRSD, CSM, and/or ITOM
• Develop and maintain forms, workflows, reports, dashboards, and integrations
• Perform regular platform upgrades, patching, and ensure performance optimization
• Conduct testing, debugging, and provide documentation for implemented solutions
• Act as a liaison between technical teams and business stakeholders
• Ensure data integrity, security compliance, and best practices on the ServiceNow platform
• Provide user training and create documentation on new and existing features

Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or related field
• 3+ years of experience as a ServiceNow Analyst or Administrator
• Hands-on experience with ServiceNow modules like ITSM, CMDB, and Incident/Change Management
• Strong understanding of ServiceNow platform architecture and data model
• Proficient in ServiceNow scripting (Glide, JavaScript), workflows, and REST/SOAP integrations
• ServiceNow Certified System Administrator (CSA) is a must; other certifications are a plus
• Excellent problem-solving, analytical, and communication skills

Why Join Us?

• Work in a collaborative and innovative environment
• Be part of a growing team with opportunities for learning and advancement
• Competitive salary and benefits
• Flexible working hours and remote options available

Apply Now