ServiceNow Specialist/Senior Associate

We are looking for a highly skilled ServiceNow professional with at least 3 years of experience to join our team. Your role will involve expertise in ServiceNow's Now-Mobile and Agent applications, as well as hands-on experience with cutting-edge technologies like Gen AI, ITSM, Predictive Intelligence, Virtual Agent, and other AI-powered features. As a key member of our IT service management team, you will be responsible for customizing, deploying, and managing various ServiceNow applications to enhance user experience and drive operational efficiency, starting with our Mobile Application. Your responsibilities will include developing and managing ServiceNow's Now-Mobile and Agent applications to ensure smooth functionality and seamless integration across platforms. You will customize and optimize mobile app features for end-users and service agents. Implement and manage ServiceNow's Gen AI capabilities, including Now-Assist and AI Agents, to deliver automated, intelligent responses. Utilize Predictive Intelligence to improve decision-making, automate workflows, and enhance service delivery with AI-powered insights. Develop and configure Virtual Agents to automate tasks, improve customer experiences, and enhance self-service. Integrate AI into IT Service Management processes to streamline incident management, change management, and problem management. Design and maintain a robust knowledge management system and implement dynamic translation services for global communication. Collaborate with HR teams to optimize HR service delivery processes and support asset management processes. To be successful in this role, you must have proven experience with ServiceNow, particularly with Now-Mobile, Agent Apps, ITSM, and AI-driven capabilities. You should possess a strong understanding of ITSM principles and best practices, along with experience in integrating Gen AI, AI Agents, and predictive technologies. Familiarity with Knowledge Management and Asset Management modules within ServiceNow is required. Hands-on experience with ServiceNow scripting and customization, such as JavaScript, UI Policies, and Business Rules, is essential. You should be able to design and implement AI-powered solutions to enhance service management processes, demonstrate strong problem-solving and analytical skills, and have excellent written and verbal communication skills to explain technical concepts to non-technical stakeholders. Preferred certifications for this role include ServiceNow Certified System Administrator (CSA) or relevant certifications, and ServiceNow Certified Application Developer (CAD) is optional. Familiarity with integration tools like REST/SOAP, Web Services, and MID Servers would be advantageous. If you are a proactive and skilled ServiceNow professional looking to contribute to a dynamic IT service management team, we encourage you to apply for this position.,