12 Predictive Intelligence Jobs

Type (Full Time/Contract): Full time Mode (Hybrid/Remote/Onsite): Onsite Location (if Onsite): Bangalore/Hyderabad No of Interviews : 2-3 rounds Joining Date : Immediate ServiceNowCSMArchitectis responsible for designing,architecture, and implementation of ServiceNow Customer Service Management solutions.Architectsshould have deep expertise in theCSMmodule, a solid understanding of enterprise customer service processes, and the ability to deliver scalable and efficient solutions aligned with organizational goals. Key Responsibilities: Leadarchitectureand end-to-end design of ServiceNowCSMsolutions including Case Management, Playbooks, Virtual Agent, Advanced Work Assignment, Communities, Knowledge Management and Field Service Management. Collaborate with business stakeholders, product owners, and technical teams to gather and translate requirements into robust technical solutions. Define and maintain theCSMroadmap andarchitecturestrategy based on business needs and ServiceNow platform capabilities. Provide technical leadership throughout theCSMproject lifecycle from initial discovery through development, testing and deployment. Develop and reviewarchitectureartifacts including high-level designs, data flow diagrams and integration specifications. Ensure platform alignment with ServiceNow best practices, including performance, security and scalability. Support integration with third-party platforms such as CRM systems, contact center tools and customer portals. Lead governance of the ServiceNow platform and enforce development standards and practices. Mentor developers and provide guidance on complex configurations and customizations. Qualifications and Skills: Bachelors degree in Computer Science, Information Technology or related field. 8+ years of experience with ServiceNow platform including 3+ years in anarchitectrole. Hands-on experience implementing and configuring ServiceNowCSM in a complex enterprise environment. Strong knowledge of core ServiceNow platform capabilities: Flow Designer, IntegrationHub, Virtual Agent, Predictive Intelligence, Case Lifecycle, and Performance Analytics. Experience with REST/SOAP API integrations. Excellent stakeholder engagement, solution presentation and documentation skills.ServiceNow Certified System Administrator (CSA). ServiceNow Certified Implementation Specialist CSM. Experience with Experience Designer, Employee Center, or Industry-specificCSMconfigurations (e.g., telecom, public sector). Agile/Scrum delivery experience. Soft Skills: Strong analytical and problem-solving skills. Excellent verbal and written communication. Leadership mindset with the ability to influence at all levels. Show more Show less

As the Program Delivery Manager at Bristlecone within the Corporate IT Function, you will play a crucial role in the leadership team, reporting directly to the Director of IT. Your primary responsibility will involve driving the success of Bristlecone's transformation initiatives and ensuring that IT activities align effectively with the organization's business objectives. You will serve as the Project Management champion within Corporate IT, collaborating closely with other IT Domain leaders and their teams to ensure the successful delivery of projects. In this key position, you will be tasked with managing IT projects in accordance with PMBOK principles to guarantee successful delivery within defined scope, schedule, and budget limitations while upholding quality standards and meeting stakeholder expectations. Your role as the Program Management leader within Bristlecone's corporate IT Function will require you to take charge of strategic initiatives such as Predictive Intelligence, Driving Finance Transformation, and Implementing GenAI solutions at the organization level. By developing a delivery roadmap and creating a robust plan aligned with the Project Charter, you will work towards achieving tangible outcomes and driving the success of these initiatives.,

Overview We are seeking a highly skilled Senior ServiceNow Automation Developer with extensive experience in ServiceNow Virtual Agent (VA), Chat, Service Catalog development, and Predictive Intelligence. The ideal candidate will have a deep understanding of ServiceNow platform capabilities, hands-on experience in automating workflows, and a proven track record in developing and implementing scalable automation solutions within the ServiceNow ecosystem. This role will involve collaboration with various stakeholders to enhance user experiences, improve service delivery, and drive automation initiatives. If you're a self-starter with strong problem-solving skills and a passion for leveraging ServiceNow's capabilities, we'd love to hear from you. Responsibilities Design & Develop ServiceNow Virtual Agent & Chat Solutions: Architect, develop and maintain Virtual Agent conversations for enhanced user interactions and streamlined service delivery. Customize and integrate ServiceNow Chat solutions for real-time user support and automation of routine tasks. Service Catalog Development: Develop and maintain custom Service Catalog items, workflows, and integrations. Collaborate with stakeholders to design intuitive Catalog offerings that improve user experience and increase automation. Predictive Intelligence & Machine Learning: Implement ServiceNow Predictive Intelligence models for incident classification, routing, and recommendations. Continuously optimize and enhance the predictive models to meet business needs and improve automation accuracy. Automation & Integration: Design and implement automation solutions to streamline IT and business processes using Flow Designer, Integration Hub, and other ServiceNow tools. Integrate ServiceNow with third-party systems to enable seamless data exchange and process automation. ServiceNow Platform Expertise: Stay up to date with the latest ServiceNow features, releases, and best practices. Provide technical leadership, mentoring, and knowledge transfer to junior developers and other teams. Troubleshooting & Support: Debug and resolve issues in Virtual Agent, Chat, Service Catalog, and predictive models. Provide ongoing support for automation solutions, ensuring performance, scalability, and security. Qualifications 7+ years of hands-on experience with ServiceNow platform, including: ServiceNow Virtual Agent (VA) development. ServiceNow Chat and related automation. ServiceNow Service Catalog development, customization, and workflow automation. Predictive Intelligence implementation and machine learning model development. Strong expertise in JavaScript, Flow Designer, Business Rules, Client Scripts, and UI Policies. Proven experience with REST/SOAP APIs for integrating third-party systems with ServiceNow. In-depth understanding of ITSM, ITOM, and related ServiceNow modules. Ability to translate business requirements into technical solutions that align with best practices. Excellent troubleshooting skills and a commitment to delivering high-quality solutions. Strong communication skills to effectively interact with stakeholders at all levels.

We are looking for a highly skilled ServiceNow professional with at least 3 years of experience to join our team. Your role will involve expertise in ServiceNow's Now-Mobile and Agent applications, as well as hands-on experience with cutting-edge technologies like Gen AI, ITSM, Predictive Intelligence, Virtual Agent, and other AI-powered features. As a key member of our IT service management team, you will be responsible for customizing, deploying, and managing various ServiceNow applications to enhance user experience and drive operational efficiency, starting with our Mobile Application. Your responsibilities will include developing and managing ServiceNow's Now-Mobile and Agent applications to ensure smooth functionality and seamless integration across platforms. You will customize and optimize mobile app features for end-users and service agents. Implement and manage ServiceNow's Gen AI capabilities, including Now-Assist and AI Agents, to deliver automated, intelligent responses. Utilize Predictive Intelligence to improve decision-making, automate workflows, and enhance service delivery with AI-powered insights. Develop and configure Virtual Agents to automate tasks, improve customer experiences, and enhance self-service. Integrate AI into IT Service Management processes to streamline incident management, change management, and problem management. Design and maintain a robust knowledge management system and implement dynamic translation services for global communication. Collaborate with HR teams to optimize HR service delivery processes and support asset management processes. To be successful in this role, you must have proven experience with ServiceNow, particularly with Now-Mobile, Agent Apps, ITSM, and AI-driven capabilities. You should possess a strong understanding of ITSM principles and best practices, along with experience in integrating Gen AI, AI Agents, and predictive technologies. Familiarity with Knowledge Management and Asset Management modules within ServiceNow is required. Hands-on experience with ServiceNow scripting and customization, such as JavaScript, UI Policies, and Business Rules, is essential. You should be able to design and implement AI-powered solutions to enhance service management processes, demonstrate strong problem-solving and analytical skills, and have excellent written and verbal communication skills to explain technical concepts to non-technical stakeholders. Preferred certifications for this role include ServiceNow Certified System Administrator (CSA) or relevant certifications, and ServiceNow Certified Application Developer (CAD) is optional. Familiarity with integration tools like REST/SOAP, Web Services, and MID Servers would be advantageous. If you are a proactive and skilled ServiceNow professional looking to contribute to a dynamic IT service management team, we encourage you to apply for this position.,

You will be part of a Series A Funded New Age Information Security & Data Analytics Company that is globally recognized for delivering innovative security solutions based on cutting-edge technologies like Artificial Intelligence, Predictive Intelligence, and Facial Biometrics. With over 100 trusted customers in India and a growing list of clientele, we are at the forefront of cyber excellence and are committed to taking a big leap forward. As a Business Analyst, you will be responsible for conducting forensic examinations of digital devices and networks to uncover evidence related to cybercrimes, security breaches, and other digital incidents. Your role will involve investigating and analyzing digital evidence to support legal proceedings, incident response efforts, and security operations. Your key responsibilities will include: - Performing forensic analysis of digital devices such as computers, mobile phones, servers, and network logs. - Conducting in-depth analysis of business processes, systems, and workflows to identify inefficiencies and areas for enhancement. - Staying updated on industry trends, best practices, and emerging technologies in cybersecurity and data analytics. - Collecting and preserving digital evidence using industry-standard forensic tools and techniques. - Conducting examinations of digital media to identify, extract, and analyze relevant data like files, emails, chat logs, and internet history. - Analyzing malware and other malicious artifacts to determine their impact and origin. - Documenting forensic findings and preparing detailed reports for legal proceedings and incident response activities. - Collaborating with internal teams, law enforcement agencies, and external partners to provide expert guidance and support during investigations. - Staying informed about the latest developments in digital forensics, cyber threats, and forensic tools and methodologies. - Providing expert testimony in court and other legal proceedings as required. Requirements: - Bachelor's degree in Digital Forensics, Cybersecurity, or a related field. Advanced degree or certifications. - Excellent communication skills. - Minimum of 2 years of experience. - Proven experience in digital forensics with a strong understanding of forensic principles, techniques, and tools. - Knowledge of forensic software and tools like EnCase, FTK, X-Ways Forensics, Autopsy, and Volatility. - Solid understanding of computer networks, operating systems, file systems, and data storage technologies. - Experience in analyzing various types of digital evidence including file systems, memory dumps, network traffic, and cloud data. - Excellent analytical and problem-solving skills with attention to detail. - Strong written and verbal communication skills with the ability to convey technical concepts clearly and concisely. Note: Immediate joiners will be preferred.,

You are a highly skilled and experienced ServiceNow Developer with 4-6 years of relevant experience, specializing in Employee Workflows, particularly within HR Service Delivery (HRSD). As a senior technical team member, you play a crucial role in configuring, developing, testing, and deploying ServiceNow applications, reports, service portal, and integrations, with a strong focus on HRSD modules like Onboarding, Offboarding, HR Services, Employee Center Portal, and Assignment Rules. Your roles and responsibilities include participating in ServiceNow Development projects as a senior technical team member, focusing on configuring, developing, testing, and deploying ServiceNow applications, reports, service portal, and integrations, with a strong emphasis on HRSD modules. You will document configurations, reports, and development work thoroughly, create design documents for complex technical solutions, lead customer conversations to assist with requirements gathering processes, and assist customers with executing testing scenarios and plans. You will educate customers on ServiceNow products and the solutions created for them by delivering effective demonstrations, engage in timely and effective written and verbal communications with customers and teammates, collaborate with and support your teammates, and demonstrate expert understanding of technical consultant methodologies and principles. Additionally, you will maintain a keen understanding of the products implemented and customers" business, configure and/or develop advanced ServiceNow features, maintain certifications, knowledge of new features with each release, and commit to continuous learning. You will attend and participate in design workshops and activities, participate in story grooming and pointing sessions, lead Code Promotion activities, write well-designed, testable, efficient code, participate in peer review testing, deliver well-prepared solution demonstrations during sprint retrospectives, participate in cutover planning and implementation, lead Knowledge Transfer sessions with customers, support Project Managers, participate in pre-sales activities, and mentor Associate Technical Consultants and Technical Consultants. Requirements: - 4-6 years of hands-on experience in ServiceNow development projects. - At least 3+ years of experience in ServiceNow HR Service Delivery (HRSD). - Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments. - Strong knowledge of HR Case Management, Employee Center Pro/Portal, and Lifecycle Events. - Proven experience with ServiceNow Studio, Scoped Applications, and Update Sets. - ServiceNow CSA and CIS- HR Certifications. - Knowledge of technical components such as LDAP, SAML/SSO, REST and SOAP API integrations. - Strong understanding of JavaScript, Glide API, and ServiceNow scripting. - Familiarity with ServiceNow data model, ACLs, UI policies, and Flow Designer. - Experience working with Agile methodologies and tools like Jira, ServiceNow Agile 2.0. - Deep knowledge and expertise in key areas of the ServiceNow platform. - B.Tech in Computer Science or a related field. - Ideally, experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent, Predictive Intelligence, and Performance Analytics products. Soft Skills: - Exceptional Communication - Collaboration - Intellectual Curiosity & Proactivity - Strategic Thinking - Mentorship - Resilience & Adaptability If you are looking to make a significant impact, thrive in a collaborative and innovative environment, seek professional development opportunities, and value competitive salary, wellness packages, and flexible work arrangements, then you may be a great fit for this position.,

The Sr. Technical Consultant is responsible for guiding clients through the implementation of ServiceNow GEN AI and platform integration. You will need to effectively communicate with technical and non-technical users and stakeholders to ensure the best fit for the unique needs of their business. As a ServiceNow application developer, you will be responsible for implementing GEN AI, Now Assist, and the ServiceNow platform. This includes working with workflows, integration, configuration, customization, orchestration, and access controls. You should have experience with out-of-the-box and custom use cases using ServiceNow Now Assist for ITSM, Now Assist Skill Kit, Generative AI Controller, Virtual Agent, Predictive Intelligence, and Performance Analytics. Your role will involve troubleshooting issues related to ServiceNow AI and Gen AI applications, aligning use case requirements with stakeholders, designing solutions, and guiding peer developers/team members in development and testing. You should have knowledge of AI concepts such as NLU, Machine Learning, and Prompt Engineering, as well as experience in integrating ServiceNow with ERP systems. Micro-certifications in Predictive Intelligence, Performance Analytics, Virtual Agent, and Now Assist are preferred. Holding certifications such as ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM) and Certified Application Developer (CAD) is also advantageous. You will collaborate with the Scrum Master and Capability owners to prioritize Features, User Stories, and timelines for Platform Maintenance Initiatives. Additionally, you will lead the development efforts of the Scrum team, mentor junior and mid-level Software Engineers, review code, and perform unit testing. It is essential to stay updated on new capabilities in the platform, educate team members and customers, participate in recruiting, interviewing, and hiring new software engineering resources. Required Qualifications: - Bachelor's degree or 5+ years of equivalent experience - Experience leading other engineers - ServiceNow development skills in GEN AI, Automations, ML, etc. - Experience with ITSM processes (Incident/Problem/Request/Change management) - Experience with HRSD processes (Onboarding/Offboarding/Lifecycle event/EC) - Experience with CSM processes - Experience with Web-Services, AJAX, Business Rules, SOAP, REST SSO-SAML Setup, and Integration of ServiceNow to Other Applications - Experience in Virtual agent, Predictive Intelligence, Performance Analytics, and Now Assist - Experience in script includes business rules, Portal development, agent workspace - Experience customizing ServiceNow using UI Builder, UI Pages, UI Macro & CMS using CSS, HTML, Jelly, Angular 1.5 Preferred Qualifications: - ServiceNow IT Service Management or other relevant ServiceNow certifications and GEN AI micro-certifications - Demonstrated knowledge of application design, development, and implementation - Understanding of basic GEN AI Now Assist development concepts - Excellent human relations skills - Experience with maintaining automated testing scripts In summary, as a Sr. Technical Consultant, you will play a crucial role in implementing ServiceNow GEN AI and platform integration, collaborating with stakeholders, mentoring team members, and ensuring the best solutions for clients" unique business needs.,

The Sr. Technical Consultant is responsible for guiding clients through the implementation of ServiceNow GEN AI and platform integration. You will excel in communication with both technical and non-technical users and stakeholders, fostering a cooperative relationship to tailor solutions to their specific business needs. As a ServiceNow application developer, you will be accountable for implementing GEN AI, Now Assist, and the ServiceNow platform, following best practices for workflows, integration, configuration, customization, and access controls. Your experience should include successful implementations using ServiceNow features like Now Assist for ITSM, Generative AI Controller, Virtual Agent, and Performance Analytics. Proficiency in UI Builder, ServiceNow Scripting, and Flow Designer is essential, along with expertise in AI Search configurations. In this role, you will troubleshoot issues related to ServiceNow AI applications, align use case requirements with stakeholders, design solutions accordingly, and guide team members in development and testing. A solid understanding of AI concepts such as NLU, Machine Learning, and Prompt Engineering is crucial, as well as experience in integrating ServiceNow with ERP systems. Preferred qualifications include micro-certifications in Predictive Intelligence, Performance Analytics, Virtual Agent, and Now Assist, along with ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM) and Certified Application Developer (CAD) certifications. You will collaborate with Scrum Master and Capability owners to prioritize features and user stories, assign development tasks, and lead the development efforts of the Scrum team. Mentoring junior and mid-level Software Engineers, reviewing code, performing unit testing, and staying updated on platform capabilities are also key responsibilities. Additionally, you will participate in recruiting, interviewing, and hiring new software engineering resources. Required qualifications: - Bachelor's degree or 5+ years of equivalent experience - Experience in ServiceNow development, including GEN AI and ML - Proficiency in ITSM processes, HRSD processes, CSM processes, and Web-Services - Strong skills in Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist - Experience in customizing ServiceNow using various tools and languages such as UI Builder, CSS, HTML, Jelly, and Angular 1.5 Preferred qualifications: - ServiceNow certifications and GEN AI micro-certifications - Understanding of application design and development concepts - Excellent interpersonal skills for effective communication with stakeholders and team members - Familiarity with automated testing scripts and modern engineering practices The Sr. Technical Consultant role demands a proactive approach to learning new technologies, collaborating with users and customers to enhance solutions, and staying updated on industry trends. Your contributions in software engineering, customer-centric design thinking, technology acumen, business acumen, technology security standards, analytical thinking, problem-solving, and quality management will be crucial to the success of the team and organization.,

Job Title : ServiceNow- Technical Consultant-CSM(Remote) Job Type - Remote Experience - 8+ Years Job Description - We are seeking an experienced and technically strong ServiceNow Technical Lead specializing in the Customer Service Management (CSM) module. This role will lead the design, architecture, development, and deployment of scalable CSM solutions on the ServiceNow platform. The ideal candidate combines strong technical development skills with leadership experience, client communication, and a track record of delivering complex ServiceNow implementations. Key Responsibilities: Technical Leadership: Lead end-to-end technical design and implementation of ServiceNow CSM solutions. Guide a team of ServiceNow developers and administrators through the SDLC. Review code, ensure adherence to best practices, and maintain platform integrity. Serve as the technical point of contact for clients and internal stakeholders. Architecture & Development: Architect robust and scalable ServiceNow CSM solutions using standard and custom components. Develop and customize key CSM features: Cases, Accounts, Contacts, Entitlements, SLAs, Knowledge, Communities, and Virtual Agent. Create custom applications and integrations using REST/SOAP APIs, IntegrationHub, and MID Servers. Implement AWA (Advanced Work Assignment), Virtual Agent, and Predictive Intelligence where applicable. Stakeholder Management: Collaborate with business analysts and solution architects to translate business requirements into technical designs. Present solution architecture and roadmaps to business and IT leaders. Drive workshops, technical discussions, and sprint planning with cross-functional teams. Governance & Delivery: Ensure adherence to ServiceNow platform standards, security policies, and performance benchmarks. Manage technical risk, issue resolution, and post-implementation support. Conduct platform upgrades and migrations while minimizing impact to business. Required Skills & Qualifications: 8+ years of experience on the ServiceNow platform, with 3+ years in CSM-specific implementations. Deep knowledge of ServiceNow architecture, including custom apps, scoped apps, ACLs, UI policies, and scripting (JavaScript, Glide API). Proven experience with ServiceNow Studio, Flow Designer, Business Rules, Script Includes, and custom integrations. Proficient in implementing: Case Lifecycle Management SLAs and Entitlements Omnichannel support (chat, email, portal) Knowledge Base and Communities Dashboards and Performance Analytics Experience integrating with CRM, ERP, and external ticketing systems via APIs. Strong background in Agile/Scrum methodologies and DevOps tools (JIRA, Git, etc.). Preferred Certifications: ServiceNow CSA Certified System Administrator (Mandatory) ServiceNow CIS Customer Service Management (Highly Preferred) ServiceNow Application Developer (Preferred) ITIL v4 Foundation (Preferred) Soft Skills: Excellent leadership, mentoring, and team collaboration skills. Strong communication and client-facing abilities. Ability to drive decisions and resolve conflicts in high-pressure environments. Ownership mindset and proactive approach to problem-solving. Show more Show less

As a ServiceNow Developer at Daimler, you will be responsible for designing, configuring, and customizing the ServiceNow platform in modules such as ITSM, ITOM, Service Request Management, Integrations, Custom Reporting, Customer Service Management, and Service Portal. You should have experience working in an agile environment and following agile practices, contributing to all phases of the development lifecycle. Ideally, you would have completed 1-2 projects in modules like CSM, FSM, HRSD, TSM, TSOM, Retail Core, or S2P. Your primary skills should include designing, configuring, and customizing the ServiceNow platform, with expertise in ITSM, ITOM, Service Request Management, and Integrations. You should be skilled in implementing Customer Portal and Employee Center Portal features, working on case management workflows, and utilizing AI search and predictive intelligence GenAI features. Experience in the latest UX/UI features, developing custom and Out-of-the-Box widgets, and building/configuring mobile apps in ServiceNow is essential. Additionally, you should possess integration skills with hands-on REST API development work and be able to prepare and produce software releases. Any certification related to ServiceNow would be beneficial for this role. You should also demonstrate proficiency in custom application development within the ServiceNow platform, configuration of ITOM and ITBM modules, service requests, portals, service catalogs, and customizations including Server and Client Scripts, UI Action, workflow administration, data import, etc. Experience in setting up ServiceNow integrations (LDAP, SSO, Email, etc.), gathering requirements, implementing them, writing test cases, and automated tests in ServiceNow is required. Knowledge of modifying, adding, changing Forms, Fields, UI Actions, and administrative aspects of ServiceNow will be an added advantage. Your expertise will be crucial in supporting continuous improvement by exploring alternatives and technologies and presenting them for architectural review. Your role will involve collaborating with cross-functional teams and contributing to the enhancement of Daimler's ServiceNow platform.,

As a ServiceNow AI Developer/Consultant, you will be responsible for designing and implementing intelligent workflows and AI-powered features on the ServiceNow platform. Your role will involve leveraging your expertise in ServiceNow development along with a solid understanding of AI/ML technologies like predictive intelligence, Virtual Agent, and Natural Language Understanding (NLU). Your key responsibilities will include designing and implementing AI features such as Virtual Agent, Predictive Intelligence, and NLU within the ServiceNow environment. You will also be tasked with configuring and customizing ServiceNow modules such as ITSM, CSM, HRSD, or FSM with AI-driven enhancements and integrating external AI platforms like OpenAI or Azure AI for advanced use cases. Collaboration with stakeholders to identify opportunities for AI automation and efficiency improvements will be a crucial aspect of your role. Setting up and fine-tuning Now Assist and related capabilities within the ServiceNow ecosystem, developing Virtual Agent topics and decision trees, and implementing predictive models using ServiceNow's Predictive Intelligence are among the key tasks that you will handle. Moreover, you will create, manage, and test custom ML solutions within ServiceNow Studio or via APIs, ensuring high-quality documentation, test coverage, and governance of AI models and features. It will be essential for you to stay abreast of the latest trends in ServiceNow and AI, keeping up with new releases and best practices in the field.,

You will be joining NexCen Global Inc as a full-time on-site ServiceNow Predictive Intelligence Subject Matter Expert (SME) in Hyderabad. In this role, your primary responsibility will be utilizing your analytical skills to provide intelligence analysis, conduct research, and enhance predictive intelligence capabilities. You will leverage ServiceNow to optimize business processes and drive data-driven decision-making for the organization. For this position, you must have at least 5+ years of experience as a ServiceNow Engineer/Developer with a strong focus on Predictive Intelligence. It is essential to possess in-depth knowledge of ServiceNow platform modules, particularly in ITSM, ITOM, and ITBM(SPM). Additionally, you should have experience in designing and implementing predictive models using Machine Learning techniques. Proficiency in JavaScript, HTML, CSS, and ServiceNow Scripting is also required. As a ServiceNow Predictive Intelligence SME, you will collaborate with stakeholders to gather requirements, translate them into technical specifications, and design and configure predictive models and algorithms within the ServiceNow platform. You will be responsible for monitoring and optimizing predictive performance to ensure effective outcomes, providing technical support and troubleshooting for predictive intelligence solutions, and staying updated on ServiceNow best practices and emerging trends in predictive analytics. Moreover, you will be involved in developing and implementing ServiceNow applications and enhancements focused on Predictive Intelligence. You will contribute to code reviews, participate in the development of best practices, document technical processes, and create user manuals for predictive solutions. Your role will be crucial in enhancing the service management capabilities of the organization and driving data-driven decision-making. The working location for this role is Hyderabad or Bangalore, with remote work also being an option. The shift timings are from 1 to 10 PM IST. A ServiceNow Certified Application Developer certification is considered a plus for this position. If you have the required expertise and experience in ServiceNow Predictive Intelligence, this role offers an exciting opportunity to make a significant impact on business processes and decision-making at NexCen Global Inc.,