Servicenow Solution Architect

Job Title:

Location:

Experience:

critical role

hands-on and strategic role

Pre-Sales & Consulting

• Engage with clients to

  understand business processes, pain points, and desired outcomes

  .
• Craft

  scalable technical blueprints

  considering security, integrations, and future scalability.
• Develop

  POCs and solution demos

  that showcase ServiceNows value proposition.
• Support proposals with effort estimates, cost models, and delivery timelines.

Implementation & Delivery

• Lead the technical delivery

  of complex ServiceNow projects from inception to go-live.
• Oversee module configurations, customizations, and cross-platform integrations (ITSM, ITOM, HRSD, CSM, GRC, SecOps, etc.).
• Design and deliver integrations using Integration Hub, REST/SOAP APIs, SSO, LDAP, JDBC, etc.
• Resolve complex technical challenges, guiding development teams (onshore/offshore).
• Ensure

  risk and quality standards

  are met throughout the delivery lifecycle.

Post-Implementation & Support

• Continuously monitor performance, optimize workflows, and recommend enhancements.
• Stay updated with

  new ServiceNow releases, best practices, and emerging technologies

  .

Additional Leadership Contributions

• Support sales pitches and client presentations.
• Work with GTM and marketing team to provide the relevant details
• Mentor junior architects and technical consultants.
• Collaborate with ServiceNow, product vendors, and strategic partners.
• Lead and develop best practices, frameworks, and reusable accelerators.

Challenges & Expectations

• Managing the complexity and breadth of ServiceNow functionalities.
• Addressing diverse and evolving client needs with tailored solutions.
• Overcoming integration challenges with enterprise environments.
• Balancing business priorities, technical feasibility, and budgets.
• Continuously upskilling to keep pace with ServiceNow releases and industry trends.

Skills & Qualifications

• Proven track record as a

  ServiceNow Solution Architect

  delivering enterprise-scale projects.
• Strong hands-on expertise across multiple ServiceNow product suites.
• Certified ServiceNow System Administrator & Certified Implementation Specialist in at least two modules.
• ITIL Foundation (v3 or v4) certified.
• Proficient in scripting (JavaScript, CSS, AngularJS) and ServiceNow development components (Flows, Business Rules, Client Scripts, UI Actions, Widgets, UI Pages).
• Deep integration expertise (Integration Hub, REST/SOAP APIs, SSO, LDAP, JDBC).
• Experience in agile and traditional delivery methodologies.

Key Attributes

• Strong communicator and influencer with C-level engagement skills.
• Strategic thinker with hands-on problem-solving ability.
• Resilient, adaptable, and committed to delivery excellence.
• Passionate about innovation and continuous improvement.

Preferred Certifications:

• ServiceNow Certified Implementation Specialist (multiple modules)
• ServiceNow Certified Technical Architect or Master Architect
• ITIL Foundation or equivalent process framework certification