ServiceNow Performance Analytics & Reporting

Job Description

Role Summary : Seeking a candidate for the position of Senior Performance Analytics who can create management dashboards, report on KPIs and metrics, and answer key business questions to help increase quality and reduce the costs of service delivery. Preparing reports based on performance analysis and presenting to management on demand. He or she should be able to provide the latest data to engage in fact-based discussions with the management.Provide Real-time visibility into data and predictive forecasts for enhanced decision-making.Setting up thresholds, such as all-time highs, lows, or predefined values that automatically generate alerts. Provide Text analytics, which goes beyond structured data to extract trends and patterns from freeform data fields. Workbench proficiency with interactive filtering that provides end-to-end transparency across processes and timelines. Essential Responsibilities • Conduct performance analysis to identify areas of improvement in systems, processes, and products. • Develop and implement performance metrics to track and evaluate performance indicators. • Analyze performance data to identify trends, patterns, and insights to inform decision-making. • Collaborate with cross-functional teams to identify and execute performance improvement initiatives. • Design and implement performance testing and monitoring processes to ensure systems and processes are performing optimally. • Provide recommendations to management on performance improvement strategies and initiatives. • Develop and maintain performance dashboards and reports to track progress and communicate results. • Stay up to date with industry trends and best practices in performance analysis and monitoring. • Understanding of performance testing methodologies • Expertise in analyzing system and Process performance • Ability to identify Performance gaps • Expertise in Power bi and Reporting tools Must Have Expected 2 to 4 years of experience as a Performance and Platform Analytics Role. 5 6 years of experience with ServiceNow. Work closely with stakeholders to help them decide what to measure. Define key performance measures drawing on quantitative and qualitative sources. Produce regular performance reports and dashboards to support stakeholder decision-making. Communicating analysis and insights. Performance measurements Ability to produce clear graphical representation of data visualizations. Broad Process understandings and ability to work as team player. Communicating and collaborating with stakeholders with West counterparts