Assistant Manager / Manager Information Technology (Bangalore)

Role & responsibilities

This role is responsible for handling end-to-end responsibility for smooth functioning of the Information Technology function for corresponding location (i.e. heading IT in the corresponding location).

Responsibilities include:

• Ensure uptime of IT services: Internet, Servers, Printers, Switches, Routers, databases, LAN, WAN, VPN, Mailing systems, firewall, user devices, laptop & desktops, VC setup, UPS etc
• Ensure timely Preventive Maintenance of IT Infrastructures for both user and backend devices like servers, printers, user devices etc .
• Monitoring of complete IT infrastructure like Servers, backups etc
• Ensure adequate security, disaster recovery methods and preventive measure procedures as per norms
• Periodic Incident management and Restoration drills
• Supervise IT support engineer on day to day activities
• Identify and select appropriate vendors and co-ordinate with the local vendors for procurement of new/upgrades of IT infrastructure
• Understand and service all IT / automation requirements of users, i.e., MIS, hardware, software, Business application and communications in the regional office
• Ensure timely physical verification of IT Assets for location
• Coordinate with user functions for their IT requirements including business application requirement.
• IT Asset procurement & IT Asset Management
• Budget Management CapEx and OpEx
• Application support: Provide L1/L2 support for application like IVR, CRM, HRMS and Financial Management System (FMS), Donor Management System (DMS), Volunteer Management System (VMS) etc
• Periodic Report / MIS to management
• Support for any organisational event(s) on or off premises

Preferred candidate profile

You should be Bachelors in any stream preferably in IT or Computer Science or if not at least diploma or advanced diploma in software/hardware/ Network Engineering with 5 to 7 years of experience in managing IT in a multi-location organization. You should be an energetic, self motivated individual. Technically, you should have:

• Experience in managing and supporting hybrid IT infrastructure that include, on-premise and Cloud infrastructure
• Servers with Microsoft and linux OS
• AWS, GWS & Azure services
• Understanding of Security frameworks like ISO 27001 / GDPR / DPDP / NIST
• Experience in implementing Microsoft server based network security, network rights, maintenance of login scripts
• Experience in implementation & support of Active Directory Forests, Group Policy Management, WSUS Management, DNS server Management, DHCP Management, Office 365 / Microsoft 365
• Experience in Antivirus Management & XDR, Firewalls, Routers and Switches, Elastix server, NAS, SAN, GSM gateway etc
• Experience in implementation and support of Business Application/ERP/software
• Vendor coordination and Management
• Stakeholder Management
• Experience of Procurement process
• Knowledge of any frontend and/or backend language and /or SQL
• Knowledge and exposure to latest technologies like AI etc.

Write in:

https://cry.akriviahcm.com/careers-page