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Child Rights and You (CRY)
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Consultant Product Trainer & Quality (Assistant Manager Level)

Consultant Product Trainer & Quality (Assistant Manager Level)

Child Rights and You (CRY)

2 - 5 years

3 - 8 Lacs

Bengaluru

Posted:1 week ago| Platform:

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Skills Required

Product Trainer Sales Training Product Training Soft Skills Training

Work Mode

Work from Office

Job Type

Full Time

Job Description

Trainer Responsibilities: Quality & Training will lead the development, implementation, and monitoring of quality assurance and training systems for the tele-calling and feet-on-street (FOS) fundraising teams. Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos. Preparing procedures and policies regarding sales techniques and appropriate agent conduct. Scheduling and conducting training sessions on various call center topics to prepare and support new employees. Training experienced employees on new or updated call center procedures to improve their performance. Observing the daily operations of call center employees and identifying any areas of improvement. Liaising with team leaders and managers to conduct on-the-job coaching. Measuring the effectiveness of training sessions and preparing individual or team progress reports. Creating and managing the training budget. Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.

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Child Rights and You (CRY)

www.cry.org

Non-profit / NGO

Mumbai

100+ Employees

5 Jobs

Key People

Anil Sukhla

CEO
Swati Joshi

Sr. Manager - Communications

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Consultant Product Trainer & Quality (Assistant Manager Level)