Voice Product Trainer

NLB Services

6 - 11 years

6 - 12 Lacs

noida gurugram

Posted:8 hours ago| Platform:

Apply

Skills Required

product training process training customer service training soft skills training

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Deliver New Hire Training (NHT), OJT, and refresher programs focused on voice communication, product knowledge, and customer handling skills.
Conduct voice, accent neutralization, soft skills, and customer experience training for call center associates.
Facilitate product and process training aligned with client requirements, SOPs, and business updates.
Own end-to-end training throughput, including assessments, certifications, and transition to floor.
Track training effectiveness through PKTs, dip checks, call audits, and post-training performance metrics.
Identify performance gaps and recommend targeted coaching and improvement plans.
Create, update, and maintain training content, SOPs, assessments, and knowledge assets.
Conduct calibrations and feedback sessions in partnership with Quality and Operations.
Support process transitions, product launches, and change management initiatives.
Publish weekly/monthly training MIS and dashboards for stakeholders.

Preferred candidate profile

Bachelors degree or equivalent.
6+ years of experience as a Voice Trainer / Product Trainer in a BPO, KPO, or customer experience environment.
Strong exposure to voice processes, customer handling, and product/process training.
Experience in delivering classroom, virtual, and on-the-job training.
Hands-on experience with LMS, training assessments, and reporting.

More Jobs at NLB Services

Field Sales Health Insurance

Korba, Gwalior, Mumbai (All Areas)

Experience: Not specified

INR 2 - 3 Lacs

Hiring For Email Process

Noida

1 - 3 yrs

INR 1 - 3 Lacs

Hiring For Customer Care Executive - Noida

Noida

1 - 4 yrs

INR 0 - 3 Lacs

Hiring For BPO Logistics Executive | Team Leader | Quality Analyst

Noida

1 - 5 yrs

INR 2 - 3 Lacs

Customer Care Executive(Logistics) - Noida Location

Noida

1 - 6 yrs

INR 1 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.