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5.0 - 7.0 years
5 - 10 Lacs
Mumbai Suburban, Navi Mumbai, Mumbai (All Areas)
Work from Office
Job Title: Senior Network Administrator Experience: Minimum 4 to 6 years of relevant experience Location: Chandivali, Mumbai Salary Bracket: Up to 10 LPA Employment Type: Full-time Shift Timings: Rotational between 9:30 am OR 11:00 am Job Description: We are seeking a highly skilled and experienced Senior Network Administrator to oversee and manage our organizations IT infrastructure, including network systems and firewalls. The ideal candidate will be responsible for ensuring optimal performance, security, and compliance of the IT network while supporting internal teams and managing external relationships. Roles & Responsibilities: Manage and maintain IT infrastructure, firewalls, and overall network environment. Ensure service level agreements (SLAs) are upheld with both internal stakeholders and external customers. Experience in the Installation and Configuration of the networks. Strong experience and understanding of Network, Security & Firewall and other security products and troubleshooting hardware issues. Troubleshoot and resolve hardware and network issues efficiently. Implement and enforce network security measures using tools and best practices. Hands-on administration and issue resolution involving Fortinet, Cisco, and Sophos devices. Escalating issues to the relevant team member or department for development. Maintain complete and accurate documentation of the IT network and infrastructure. Support internal teams for infrastructure setup, configuration, and support. Define and manage backup and restore protocols. Create, follow, and maintain IT audit processes, policies, and documentation. Collaborate with vendors for IT procurement and technical support. Track and manage IT assets and licensed software management. Vendor Management support Required Skills: Strong knowledge and experience in the following areas: Active Directory DHCP & DNS Switching, Routing NAT, VLAN, VPN Firewall configuration & Antivirus management Network Security & Compliance standards Use of effective network tools for diagnostics and monitoring Ability to work independently and manage escalations effectively Certifications: CCNA (Cisco Certified Network Associate) CCNP (Cisco Certified Network Professional) FortiGate Certification (Preferred)
Posted 2 weeks ago
- 3 years
3 - 5 Lacs
Vijayawada, Visakhapatnam, Hyderabad
Work from Office
Preferred candidate profile - IT Engineer- English and Telugu Mandatory Specific responsibilities of desktop support roles include: Troubleshooting: Diagnosing and resolving hardware and software issues. Installation and Configuration: Setting up new computers, software, and peripherals. Maintenance: Performing routine checks, upgrades, and repairs to ensure systems are up-to-date and secure. User Support: Providing on-site or remote assistance to users with their technical concerns. Training: Educating users on new features and how to use their equipment and software effectively. Documentation: Maintaining records of technical issues and resolutions. Inventory Management: Tracking hardware and software assets. Security: Implementing and enforcing security measures to protect desktop systems and data. DHCP ADDS DNS TROBULSHOOTING PRINTERS
Posted 4 weeks ago
1 - 5 years
4 - 6 Lacs
Pune, Bengaluru, Hyderabad
Work from Office
Job Description of Service Desk Analyst Role: TECHNICAL SUPPORT ASSOCIATE Accountability Ability to work in 24*7 environment, this is a must First Point of Contact for users to report Technical issues Record all interactions through call, email or chat in the Ticketing System. Resolve issues under support boundaries and route issues beyond scope to the respective Support Groups. First Line Troubleshooting to be done completely using the available resources and documented before assigning/routing the tickets to the L2 Groups. Ensure reported issues are responded and addressed as per the defined SLA timelines To work towards effective and timely resolution of issues. Document the Learnings and contribute Knowledge Articles Timely Communication of Priority Issues to the respective stakeholders and coordinate until resolution. Document detailed and accurate notes, record them on ITSM tool Technical Skill set Voice Call Handling: excellent knowledge of handing voice calls and multitasking. Email Communication: professional email writing skills. Chat Communication: professional chat writing skills and multitasking. Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts. Exchange: Knowledge on functioning and configuration of Microsoft Exchange client. AD: Knowledge on - Active directory, Proxy, DNS, Group Policy. Network: Knowledge on LAN setup, basic routing and switching, passive networking. Desktop Security: Knowledge on Antivirus deployment and update, patch management, monitoring and reporting. Desktop, Laptop, Handheld devices: Knowledge on build management, OS deployment, common application installation and troubleshooting, Hardware knowledge. Troubleshooting: Remote troubleshooting experience : Desktop, Laptops, Notebook, iPhone, Network printers, etc Printers: Hands on experience on managing printers (Local & Network printers) - Lex Tools: Hand on experience on ITSM tools like HPSM, BMC Remedy, Service Now, CA Service Desk, Monitoring Tools. ITIL: Knowledge of ITIL processes and procedures. A+: knowledge of A+ processes and procedures. KM: Knowledge management understanding, review & create new knowledge articles. MS Office: Good / excellent knowledge for support of MS Office and standard software Job Description of Service Desk Analyst Windows & Smartphones: Windows operating system knowledge (e.g. Windows 7, 8.1, 10), Windows smartphone and telecommunication knowledge. COTS (standard SW, standard HW) O365: Understanding of Microsoft Office (e.g. Office 365) Key Performance Indicators (KPIs): Ensure all the User contacts are responded within the defined Turn Around Time All the L1 Incidents are resolved as per the defined Resolutions Timelines Follow-up on individual ticket stacks to ensure that tickets are addressed on a timely basis and ageing is kept at minimum. Ensure Quality Ticket Coding and Classification for all tickets being logged and processed. Taking ownership of calls/emails logged by his/her colleagues in his/her absence. Mentoring and providing floor support to the newly joined associates. Should be proactive in assisting the colleagues, during High Volume Time. Competencies: High Level of Communication Skills and ability to comfortably handle International Customers. Experience in Service Desk/Technical Support and in a Call Taking Role and competent to engage in first line interactions with end users. Flexibility to work in a 24*7 environment is mandatory Knowledge about Incident and Service desk management. Understanding of ITIL concepts Documentation Skills to contribute for Knowledge Articles and Knowledge Sharing Ability to initiate and manage Bridge Calls and coordinate in resolving P1/P2 issues. Qualification: High school, Graduate, Diploma, IT education or comparable IT professional experience Fresher (U1) Experience in years (U1) 1 to 2 years Relevant Experience (U2) 2+years Interested candidates please share your Resumes to careers@glympsehr.com Contact Nimra @6364833817 / 9606553830 / 9606553806 / 9606523804
Posted 2 months ago
5 - 10 years
15 - 25 Lacs
Delhi NCR, Bengaluru, Hyderabad
Work from Office
Design and implement Infoblox DNS, DHCP, and IPAM solutions to meet organizational requirements Develop and maintain architecture and design documentation Ensure solutions align with industry best practices and security standards
Posted 3 months ago
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