ServiceNow Manager

As a Senior Leadership member at our IT Services company, your core responsibilities will include research gathering and leveraging creativity to drive accountability in the role of Agency Manager. Your key skillset as a Software Developer will be essential in leading the team towards success. With a graduate-level education, you will play a vital role in shaping the service strategy and governance of our ServiceNow services. You will define the roadmap and long-term vision for ServiceNow services, collaborating with senior leadership to ensure alignment with business goals. Developing and implementing service processes, workflows, and performance metrics will be crucial for service design and implementation. You will lead successful production transitions, ensuring robust documentation and user training to guarantee operational excellence. Overseeing day-to-day ServiceNow operations with strict SLA adherence will be a key part of your role, along with continuously analyzing service performance and initiating improvement plans. Acting as the bridge between business units, IT teams, and service partners will require consistent stakeholder communication and collaboration. Additionally, you will be responsible for maintaining compliance with internal policies and external regulations, proactively managing risks related to service operations. As a team leader, you will inspire and guide a high-performing service management team, fostering a collaborative and growth-oriented team culture. Our company, Workassist, is an online recruitment and employment solution platform based in Lucknow, India, dedicated to connecting job seekers with the best opportunities across various industries. With a network of over 10,000+ recruiters, we aim to enhance the job seeking experience by leveraging technology and matching job seekers with the right employers. If you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, we encourage you to apply today. We are excited to welcome talented individuals like you to our team. For more information and to explore additional opportunities, please visit our website at https://bit.ly/3QBfBU2.,