INRY is an Elite ServiceNow partner and one of America's fastest-growing companies (recognized in INC 5000, Financial Times). We have driven success for over 200 customers like General Mills, Dollar General, Western Union, Sallie Mae, SCL Health, and more. Our success is built on delivering customer value and high operational excellence. We are looking for ServiceNow professionals with excellent technical and business skills. The candidates must have good exposure to medium/large projects and must have excellent track record to lead projects end-to-end. Overview Opportunity to work on ServiceNow implementation projects across all product lines (GRC, CSM, HRSD, ITBM, CMDB, ITOM, ITSM etc.). Lead medium to large sized projects. Typical work expectation is mix of Consultant + PM. The candidate must have great attitude and willingness to learn and work. We will train the candidate on ServiceNow. Work directly with clients within 2 weeks of joining. Require some overlap with US, typically up to 10 PM IST. Acquire additional ServiceNow Certified Implementation Specialist certificates and micro-certifications Job Duties Project Execution Lead project workshops and guide client and team through business requirements gathering and write user stories. Deliver technical solutions to meet the requirements through UI configuration, workflow configuration, reporting development, system integrations, and scripting. Review work performed by team members and implement best practices recommended in ServiceNow. Execute unit testing, integration testing and participate in user acceptance testing (UAT) to ensure developed solutions meet the business needs. Handle client communication and track risks, issues effectively. Take full ownership on project to ensure client objectives are met. Manage project health and compliance requirements by tracking project timelines, financials, status reporting, resource allocation and deliverables. Demonstrate a strong understanding of the ServiceNow® platform and constantly increase that knowledge Demonstrate a thorough understanding of INRY’s operations, offerings, policies, and procedures, including the application of the PASS methodology Build the practice Research and define creative solutions based on ServiceNow best practices to meet client business requirements. Focus on building reusable components and retaining lessons learnt for future usage by team members. Build competencies in assigned products or features to contribute to development internal talent pool. Increase depth of industry knowledge. Demonstrate excellent customer service skills by avoiding client escalations and receiving high client satisfaction survey results. Identify opportunities for additional business with existing clients and communicate to the Sales team. Assist Sales team in partnering with the client to develop business strategy roadmap and the steps to execute the strategy. Supervisory Assist with onboarding new team members and mentor them in the ServiceNow platform and INRY processes. Lead 5-10 Consultants and provide guidance. Job Requirements Overall 10 + years of experience in IT Industry Minimum 5+ years of experience working on the ServiceNow platform and minimum 4+ years of project management experience. Excellent customer service skill Good communication capabilities, both written and verbal Must be a self-starter able to deal with ambiguity and high-speed pace of work ServiceNow Certified System Administrator certification and/or PMP certification Two or more ServiceNow Certified Implementation Specialist certificates Experience with software development lifecycle Show more Show less

INRY is an Elite ServiceNow partner and one of America's fastest-growing companies (recognized in INC 5000, Financial Times). As a leading ServiceNow partner for over twelve years, we have been closely aligned with ServiceNow in every step of their growth. As a Design partner, we helped build and mature the product. We drove success at over 400 Fortune 500 customers. Our success and identity are built on the following: Rapid time to value. Easy to work with. INRY assurance for quality and reliability. We are looking for a technology leader who can manage and build a team of next-generation software engineers, architects, and leaders responsible for driving global projects. Responsibilities: Responsible for leading project teams and providing direction and support to the team for resolving complex critical issues. Be the first line of defence for the team to manage customer escalations. Align with customer stakeholders and INRY's development and GTM teams to drive customer roadmaps. Act as an SME / Trusted advisor to convert customer business requirements into technical outcomes/deliverables. Lead a team working on multiple projects supporting customers globally with a keen eye on project scope and budget. Monitor team performance and track delivery KPIs to ensure compliance. Drive efficiencies by continuously improving INRY's delivery framework and processes. Track assigned projects' updates, details, status, allocations, etc., on PASS and ensure 100% compliance. Actively participate in the weekly Delivery assurance call and discuss the projects' updates & challenges (if any) with the leadership team. Maintain self and team's billability as per the assigned targets. Complete the assigned ServiceNow & non-technical certifications to enhance skills and build credibility. Ensure team members also complete the assigned certifications. •Align with the SOLVE team on Critical Offerings. •Educate Sales & solutioning teams on delivery capabilities as required. You will be supported by: Strong delivery team that continuously demonstrates high-quality, successful implementations. Product and Customer Success teams designed to ensure success during the customer journey at INRY. Solid project delivery methodology, automated on INRY's instance of ServiceNow and very well supported by HR and finance operations teams. Robust customer success and marketing collateral (case studies, white papers, and success stories) available as references and sounding boards. Strong alignment with ServiceNow and other strategic partners. Job requirements: 8+ years of experience in project/program management working with high-performing teams. Global management experience in a professional services organization is preferred. Experience in leading ServiceNow implementation projects is a plus. A great attitude with the capability of adapting quickly to INRY culture and hitting the ground running. Comfortable engaging with customer stakeholders and giving presentations. Ability to facilitate end to end requirements gathering workshops for ServiceNow implementations. Ability to communicate effectively with technical and non-technical audiences via multiple channels (verbal, written, etc.). Strong people management skills, ready to coach and mentor the team for consulting roles. Willingness to work on multi-disciplinary projects to drive enterprise digital transformations. We offer an INRY Flex policy that allows our employees to choose their work schedule. While we value flexibility, we also expect an overlap with US time zones to facilitate collaboration. Occasionally, late-night meetings may be required. We understand the importance of work-life balance, and if you stretch beyond regular hours, compensatory time off is available. Show more Show less