Job
Description
As a ServiceNow lead at NTT DATA, your role will involve a combination of hands-on configuration and development across all major ServiceNow modules. You will also play a crucial part in pre-sales efforts, including proposal development and crafting Statements of Work (SOWs). Your expertise will be utilized to act as a trusted advisor to clients, assisting them in maximizing their ServiceNow investments through strategic roadmaps, platform governance, and process optimization. **Key Responsibilities:** - Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies. - Develop platform roadmaps aligned with business goals and technical priorities. - Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM. - Design and implement governance models, KPIs, and process improvement frameworks. - Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans. - Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization. - Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, Service Mapping, Event Management, Hardware Asset Management, Software Asset Management. - Perform health scans, technical debt analysis, and platform scalability assessments. - Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF). - Ensure platform conformance to best practices and licensing strategies. - Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements. - Estimate effort, define scope, and align deliverables with client expectations and budget constraints. - Support pricing strategies and resource planning for advisory and implementation phases. **Qualifications:** - 8-11 years of hands-on ServiceNow experience across multiple modules. - Proven track record in advisory consulting and technical delivery. - Strong understanding of ServiceNow architecture, scripting, workflows, and integrations. - Experience in proposal writing, SOW creation, and client presentations. - Demonstrated ability to lead client workshops and translate business processes into technical solutions. - Mandatory certifications in ServiceNow CSA, CAD, CIS-(ITSM ITOM ITAM HAM/SAM DISCOVERY) [2 or more], and ITIL Foundation. - Excellent communication and stakeholder engagement skills. - Preferred certifications in PMP, Prince2, or equivalent. As part of the NTT DATA team, you will be driving digital transformation across industries, working with top-tier clients and cutting-edge ServiceNow solutions. You will have the opportunity to collaborate with experts in advisory, architecture, and delivery to contribute to the long-term success of our clients. As a ServiceNow lead at NTT DATA, your role will involve a combination of hands-on configuration and development across all major ServiceNow modules. You will also play a crucial part in pre-sales efforts, including proposal development and crafting Statements of Work (SOWs). Your expertise will be utilized to act as a trusted advisor to clients, assisting them in maximizing their ServiceNow investments through strategic roadmaps, platform governance, and process optimization. **Key Responsibilities:** - Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies. - Develop platform roadmaps aligned with business goals and technical priorities. - Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM. - Design and implement governance models, KPIs, and process improvement frameworks. - Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans. - Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization. - Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, Service Mapping, Event Management, Hardware Asset Management, Software Asset Management. - Perform health scans, technical debt analysis, and platform scalability assessments. - Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF). - Ensure platform conformance to best practices and licensing strategies. - Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements. - Estimate effort, define scope, and align deliverables with client expectations and budget constraints. - Support pricing strategies and resource planning for advisory and implementation phases. **Qualifications:** - 8-11 years of hands-on ServiceNow experience across multiple modules. - Proven track record in advisory consulting and
