179 Servicenow Itsm Jobs - Page 3

Key Responsibilities: - Design, develop, and implement solutions on the ServiceNow platform. - Customize ServiceNow applications and facilitate the rollout of new applications and modules. - Work on workflows, business rules, UI policies, client scripts, and automated tasks. - Maintain and support existing ServiceNow applications and integrations. - Develop custom applications/modules using JavaScript, Glide, HTML/CSS. - Collaborate with stakeholders and cross-functional teams to gather requirements and provide technical solutions. - Ensure best practices are followed for ServiceNow coding and implementation. Must-Have Skills : - Strong knowledge of ServiceNow platform and development tools. - Experience with core modules: Incident, Problem, Change, Request, CMDB. - Hands-on experience with scripting (JavaScript, Glide API). - Experience with ServiceNow Studio, Flow Designer, and IntegrationHub. - Familiarity with REST/SOAP API integrations. - Understanding of ITIL processes. Preferred Qualifications : - ServiceNow Certified System Administrator (CSA). - ITIL v3/v4 Foundation Certification. - Experience with ITSM, ITOM, SeCOps and other modules. - Experience with Agile/Scrum methodologies. Soft Skills : - Excellent communication and collaboration skills. - Ability to work independently and in a team. - Strong problem-solving and analytical skills.

Role is to work on Projects, Enhancements and Defects on ServiceNow framework. Must have experience on ServiceNow ITSM area. Responsibilities Direct Responsibilities Automate and support an expanding and maturing ServiceNow environment. Working knowledge of Incident, Problem, Service Request, Change, Knowledge, Service Portal, and CMDB. Contributes to the phases of feasibility analysis and design, brings an expert opinion on the feasibility and complexity of implementation in ServiceNow. Produces technical feasibility analysis, gap analysis, design proposals, macro estimations, scripting, reporting. Analyzes the User Requirements provided by the Product Owners or BAs, challenges the proposed needs, brings proposals that aim at the standard use of the product and the implementation of the 'best practices. Collaborate with the PO, provide estimates of effort and time, Identify risks and dependencies. Identifies and proposes solutions to optimize, fine-tune and simplify the application. Contributing Responsibilities Training, Mentoring and Coaching user community on the Use of ServiceNow. Technical & Behavioral Competencies Familiar with Service Oriented architecture and web services integration (SOAP, WSDL, REST). Experience with JavaScript, XML, HTML, Single Sign-On technologies, SQL relational databases. Knowledge of ITSM ServiceNow best practices, including ITIL V3/V4. Strong problem solving, decision-making, and analytical abilities. Strong written and verbal communication skills. Specific Qualifications (if required) Bachelor degree or equivalent working experience in computer-related field or equivalent work experience. 2-4 years of experience as a ServiceNow Developer (latest platform version). Certified ServiceNow Administrator certification mandatory. ServiceNow Certified Application Developer preferred. ITIL V3/V4 Foundation Certification preferred. Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Communication skills - oral & written Ability to deliver / Results driven Attention to detail / rigor Transversal Skills: Analytical Ability Ability to develop and adapt a process Ability to understand, explain and support change Ability to develop others & improve their skills Choose an item. Education Level: Bachelor Degree or equivalent Experience Level At least 2 years Other/Specific Qualifications (if required) -

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Hardware Asset Management (HAM) Good to have skills : Servicenow Tools AdministrationMinimum 7.5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements related to ServiceNow ITSM Hardware Asset Management (ITAM). Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. Roles & Responsibilities:- Collaborate with cross-functional teams to analyze business requirements and design solutions to meet those requirements.- Design and develop ServiceNow ITSM Hardware Asset Management (ITAM) solutions using best practices and industry standards.- Ensure that ServiceNow ITSM Hardware Asset Management (ITAM) solutions are scalable, maintainable, and meet business requirements.- Provide technical guidance and mentorship to junior team members.- Stay updated with the latest advancements in ServiceNow ITSM Hardware Asset Management (ITAM) and related technologies. Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow ITSM Hardware Asset Management (ITAM).- Good To Have Skills: Experience in Servicenow Tools Administration.- Experience in designing and developing ServiceNow ITSM solutions using best practices and industry standards.- Strong understanding of ITIL processes and ServiceNow ITSM modules.- Experience in integrating ServiceNow ITSM solutions with other systems.- Experience in ServiceNow ITSM implementation and migration projects. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow ITSM Hardware Asset Management (ITAM).- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful ServiceNow ITSM solutions.- This position is based at our Bengaluru office. Qualification Engineering with ServiceNow Certification

Design, develop, configure, and implement ServiceNow ITSM modules such as Incident, Change, Problem, Request, Knowledge, and Service Catalog. Develop custom applications and workflows using Flow Designer, Business Rules, Client Scripts, UI Policies, and other platform capabilities. Conduct requirement gathering sessions and workshops with business stakeholders and subject matter experts. Build and support ServiceNow integrations using REST/SOAP APIs and Integration Hub with third-party tools and data sources.

Key Responsibilities: - Design, develop, and implement solutions on the ServiceNow platform. - Customize ServiceNow applications and facilitate the rollout of new applications and modules. - Work on workflows, business rules, UI policies, client scripts, and automated tasks. - Maintain and support existing ServiceNow applications and integrations. - Develop custom applications/modules using JavaScript, Glide, HTML/CSS. - Collaborate with stakeholders and cross-functional teams to gather requirements and provide technical solutions. - Ensure best practices are followed for ServiceNow coding and implementation. Must-Have Skills : - Strong knowledge of ServiceNow platform and development tools. - Experience with core modules: Incident, Problem, Change, Request, CMDB. - Hands-on experience with scripting (JavaScript, Glide API). - Experience with ServiceNow Studio, Flow Designer, and IntegrationHub. - Familiarity with REST/SOAP API integrations. - Understanding of ITIL processes. Preferred Qualifications : - ServiceNow Certified System Administrator (CSA). - ITIL v3/v4 Foundation Certification. - Experience with ITSM, ITOM, SeCOps and other modules. - Experience with Agile/Scrum methodologies. Soft Skills : - Excellent communication and collaboration skills. - Ability to work independently and in a team. - Strong problem-solving and analytical skills.

We are seeking a highly skilled ServiceNow System Administrator to join our team. The ideal candidate will have a strong understanding of ServiceNow ITSM modules and be able to effectively manage and administer the platform. Key Responsibilities: Platform Administration: Manage user access and permissions Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Implement and maintain workflows, business rules, and UI policies Troubleshoot and resolve system issues Monitor system performance and optimize as needed Service Catalog Management: Create, maintain, and publish service catalog items Configure approval workflows and notifications Manage service offerings and their lifecycle Reporting and Analytics: Design, develop, and maintain reports and dashboards Analyze data to identify trends and insights Generate ad-hoc reports as needed Integration: Integrate ServiceNow with other systems and applications (e.g., Active Directory, email, etc.) Configure inbound and outbound integrations Upgrade and Patch Management: Plan and execute ServiceNow upgrades and patch installations Test and validate upgrades to ensure system stability Best Practices: Adhere to ServiceNow best practices and standards Stay up-to-date with the latest ServiceNow features and functionalities Required Skills and Qualifications: 5+ years of experience in ServiceNow administration Strong understanding of ITIL processes Expertise in ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Experience with ServiceNow scripting (JavaScript, Script Includes, etc.) Ability to troubleshoot and resolve technical issues Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Preferred Skills: ServiceNow certifications (e.g., Certified System Administrator) Experience with ServiceNow integration with other systems Knowledge of ITIL v4 Location: Chennai, Hyderabad, Kolkata, Pune, Ahmedabad, Remote

We are seeking a highly skilled ServiceNow System Administrator to join our team. The ideal candidate will have a strong understanding of ServiceNow ITSM modules and be able to effectively manage and administer the platform. Key Responsibilities: Platform Administration: Manage user access and permissions Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Implement and maintain workflows, business rules, and UI policies Troubleshoot and resolve system issues Monitor system performance and optimize as needed Service Catalog Management: Create, maintain, and publish service catalog items Configure approval workflows and notifications Manage service offerings and their lifecycle Reporting and Analytics: Design, develop, and maintain reports and dashboards Analyze data to identify trends and insights Generate ad-hoc reports as needed Integration: Integrate ServiceNow with other systems and applications (e.g., Active Directory, email, etc.) Configure inbound and outbound integrations Upgrade and Patch Management: Plan and execute ServiceNow upgrades and patch installations Test and validate upgrades to ensure system stability Best Practices: Adhere to ServiceNow best practices and standards Stay up-to-date with the latest ServiceNow features and functionalities Required Skills and Qualifications: 5+ years of experience in ServiceNow administration Strong understanding of ITIL processes Expertise in ServiceNow ITSM modules (Incident, Problem, Change, Service Request, etc.) Experience with ServiceNow scripting (JavaScript, Script Includes, etc.) Ability to troubleshoot and resolve technical issues Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Preferred Skills: ServiceNow certifications (e.g., Certified System Administrator) Experience with ServiceNow integration with other systems Knowledge of ITIL v4 Location: Chennai, Hyderabad, Kolkata, Pune, Ahmedabad, Remote

Location - Pan India Grade - B2, B3 - 32 LPA (10 % variable included) Locations: Bangalore, Hyderabad, Chennai, Pune, Delhi/NCR,Kolkata and Bhubaneswar interviews: 3 Rounds 1st and 2nd round will be technical round 3rd will be HR / Managerial round ServiceNow Developer 1) ITSM (Incident, Problem and Change Management) 2) Scripting (Client side and server side) 3) Integration (Inbond and Outbond Integration), Rest, SOUP or Soup UI Below are the Modules of ServiceNow HRSD CSM FSM TSM CMDB Portal Catalog ITOM ITAM (SAM and HAM) ServiceNow Developer with any combination of modules is fine. HRSD Experience with the ServiceNow HR Service Delivery (HRSD) application Knowledge of HR functions, processes, and best practices Knowledge of Case Management, Knowledge Management best practices and design Experience designing and/or implementing an HR Shared Services center Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services. OR CSM Must have hands on standard CSM process implementation ServiceNow in depth Process knowledge (CSM Process, integrations etc.) Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.) Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management OR FSM Working experience with FSM application on Work Order management, scheduling and dispatch Configuring Field Agent activities ( Mobile & Desktop) Configuring Field Service Business Process, Assignment, and Add-ons Optimizing Scheduling, Dispatch, and Inventory Operations & Configuring Time Recording Integrations with Applications and Data Sources. Process Integrations Good Knowledge on Field Service Industry good practice

Job Summary : We are looking for a skilled and experienced ServiceNow ITOM Application Designer to join our team in Bengaluru. You will play a pivotal role in designing and implementing scalable IT Operations Management applications on the ServiceNow platform. Your expertise will ensure that business needs are accurately translated into technical solutions that optimize IT operations, improve service delivery, and align with organizational goals. Key Responsibilities : - Serve as the Subject Matter Expert (SME) for ServiceNow IT Operations Management (ITOM) modules including Discovery, Event Management, Service Mapping, Orchestration, and Cloud Management. - Engage with stakeholders and cross-functional teams to gather, analyze, and document detailed business requirements. - Design, architect, and implement scalable, secure, and user-friendly ITOM applications and workflows on the ServiceNow platform. - Lead technical design sessions, drive architectural decisions, and ensure alignment with enterprise standards and best practices. - Create detailed technical design documentation, including process flows, data models, and integration blueprints. - Develop and maintain integration strategies using ServiceNow IntegrationHub, REST/SOAP APIs, MID Servers, and other tools. - Collaborate with developers, testers, and administrators to ensure seamless delivery and deployment of ITOM solutions. - Mentor junior team members and conduct knowledge-sharing sessions to build team capabilities. - Troubleshoot complex issues, perform root cause analysis, and implement corrective actions to ensure solution stability and performance. - Participate in testing activities including unit testing, integration testing, and user acceptance testing (UAT). - Continuously evaluate emerging ServiceNow ITOM capabilities and industry best practices to recommend improvements. Professional & Technical Skills : - Extensive hands-on experience with ServiceNow ITOM suite : Discovery, Event Management, Service Mapping, Orchestration, and Cloud Management. - Proven track record in application design and implementation on the ServiceNow platform. - Strong understanding of ITSM and ITOM processes and best practices. - Proficiency in business process modeling and translating business requirements into technical designs. - Experience with ServiceNow integration methods (Integration Hub, REST/SOAP APIs, MID Server configuration). - Ability to design intuitive, user-centric interfaces using Service Portal and UI/UX best practices. - Solid knowledge of scripting languages such as JavaScript used within the ServiceNow platform. - Familiarity with configuration management databases (CMDB) and IT infrastructure concepts. - Strong analytical, problem-solving, and communication skills. - Ability to work independently and within cross-functional teams in a dynamic environment.

ServiceNow Now Assist, Open AI Integration with ServiceNow ITSM,ITSM & CSM,workflows, UI policies, business rules, and UI actions,Write and modify scripts in JavaScript (both client and server-side),Open AI Integration

Greetings from TCS!! TCS Hiring for ServiceNow Developer (ITSM with CMDB) Job Title: ServiceNow Developer (ITSM with CMDB) Location: Hyderabad Experience Range: 4-12 Years Minimum Qualification: 15 years of full-time education Must have: Strong understanding and knowledge in ITIL Processes Design and develop solutions within ServiceNow environment to include modifications of applications, Forms, Workflows/Flows and interfaces supporting ITIL customers Develop and configure Business Rules, UI Policies, UI Actions, Client Scripts, Script Includes, Widgets Develop and configure Notifications, UI Pages, UI Macros, ACLs, Transform Maps and other core concepts Develop standards, process and support and maintenance of existing environment Develop use-case scenarios for Testing Assist with analyzing and converting business requirements to system requirements Work with stakeholders to design testing strategies for development, QA and UAT environments Working knowledge of ServiceNow release upgrade process for implementation Experience with full suite of ITSM modules including Incident, Request, Problem, Change,Case management, Service Portal, Asset Management , CMDB, Discovery, Performance Analytics, ITBM Integrate ServiceNow applications with third applications using REST/SOAP APIs Experience working with Javascript, JSON, AJAX, HTML, XML, Angular with advance scripting capabilities Require strong debugging and troubleshooting skills To be proficient in understanding the end to end deployment process

Design & Development of ServiceNow applications. • HRSD • CSM • SPM • CSM + Custom Apps • ITSM + Integration • ITOM + CMDB • Now Assist Developer • Platform Architect

Life on the team We are seeking a highly skilled and detail oriented ServiceNow Asset Data Quality Analyst to join our team. The ideal candidate will have a strong background in data analysis, asset management, and Excel reporting, power point, ServiceNow SAP and automation with a keen ability to perform root cause analysis. This role is crucial in ensuring the integrity, accuracy, and quality of our data within the ServiceNow platform. What youll do Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements. Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements. Provide Technical Leadership in own specific area of expertise. Document and reports on work completed to ensure compliance with Company and Customer Procedures. Contribute to the development of technical procedures and standards to meet business and customer requirements. Escalate issues in line with company processes to ensure customer demands are met. Able to communicate on complex issues to meet business and customer requirements to avoid escalations. Evaluate escalations and resolve appropriately to ensure customer demands are met. Provide customer service to internal and external customers to ensure consistent experience. Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. Identify own development needs in line with business objectives. Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice. Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization Ensure Department/Contract meets SLA performance targets Maintain and improve customer satisfaction levels Understand and adhere to policies and procedures Demonstrates relevant Winning Together behaviours Costs minimised Keep skills up to date with IT industry standards as appropriate to the role/Contract Attain and maintain accreditations as appropriate to the role/Contract What youll need Works under general supervision. Uses discretion. Demonstrates analytical and systematic approach to resolving complex problems and assignments. Takes initiative in identifying and negotiating appropriate development opportunities. Able to define and follow instructions and procedures Proven experience in IT Service environment. Demonstrates the ability to absorb and apply technical information. Uses broad range of information systems, technology functions and applications in line with IT industry standards as appropriate to the role Ideally certified in appropriate technologies to support business strategy. Demonstrates an organised approach to work. Demonstrates ability to engage and influence on complex issues at all levels both internally and customer facing. Proven ability to work under pressure and to tight deadlines. Routine administrative skills Demonstrates effective interpersonal, literacy and numeracy skills Demonstrates awareness of health and safety at work. About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, and enabling people and their businesses.

Your role Advanced experience with Service Now implementations Strong technical knowledge in Scripting System Definition Business Rules Menus UI Forms UI Actions Content Management Imports Transforms Web Services and Notifications Developing designing configuring and rollout of new application modules workflows and catalog requests Experience with Business Rules Script Includes UI Actions Scheduled Jobs all scripted aspects of the Service Now system Experience with ServiceNow client and server-side JavaScript and the Service Now APIs Strong understanding of ITSM best practice processes must be self-motivated with a proven track record in ITSM technologies Experience in the development and implementation of Service Portal and Widgets Experience in Integration with third-party tools Experience with the development and implementation of ServiceNow ITSM modules Incident Management Problem Management Configuration Management Change Management Knowledge Management or other ITSM application Hands-on experience integrating multiple data sources into a unified ServiceNow CMDB as well as integrating data between Your profile Service Now implementation/Integration ServiceNow ITSM Module ServiceNow Scripting (Server/Client/Java script) CSA Certification is (Good to have) Workflow What you'll love about working here You can shape yourcareer with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders. You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. At Capgemini, you can work oncutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges. Location - Coimbatore,Noida,Gurugram,Pune,Chennai,Mumbai,Hyderabad,Bengaluru

Sr ServiceNow Developer (ITSM + CSM)1 You will be responsible for designing, developing, and implementing solutions on the ServiceNow platform that improve business efficiency and user experience. Working with client stakeholders to document baseline, working with a team of both functional and technical consultants through requirements gathering and sprint design sessions for the ServiceNow applications. Developing detailed implementation plans for deploying the ITSM, CSM Pro Module Implementation including establishing key milestones, and finalizing budget/scope and high-level architecture. Supporting the iterative configuration of the ServiceNow application, engage stakeholders to conduct reviews through joint design sessions Assisting with executing system validation, preparing the organization for the transition, and ensuring reading for deploying the Application build into production. Forging strong relationships with both the clients and project teams that will contribute to your growth and development Basic Qualifications: 5+ years of experience in ServiceNow implementations and optimizations 4+ years of experience in the delivery and implementation of ServiceNow ITSM core module 3+ years of experience in ITSM and CSM Pro. Experience in Now Assist and Virtual Agent configurations. Experience developing implementation plans in ServiceNow Knowledge of HR functions, processes, and best practices will be preferred Preferred Qualifications: Experience in Project Management Experience with a full ITSM, and CSM suite implementation Job Minimum 5+ years of ServiceNow development experience. CSA/CAD certifications (Compulsory). CIS-ITSM certification (Compulsory). CIS-CSM certification (Compulsory). Strong knowledge of JavaScript and Custom Applications. Experience customizing ServiceNow usingForms, UI Policies, Client Scripts, Workflows, UI Actions, Business Rules, Script Includes, Inbound Actions. Extensive hands-on experience with web-based languagesJavaScript, CSS, Jelly, XML, HTML, and Glide. Proficiency in integrating ServiceNow with third-party tools via SOAP/REST APIs. Experience in agile development environments. Strong understanding of ITIL practices and their application in ITSM and CSM solutions. Proven ability to deliver end-to-end solutions for ITSM and CSM requirements. Excellent communication and presentation skills

Work location: PAN India ServiceNow Developer TPRM Experience: (6-9 Years) Role Summary: A mid-level ServiceNow developer focusing on implementing and customizing the TPRM module. Responsibilities include developing custom scripts, configuring forms, workflows, and integrating the TPRM application with risk scoring mechanisms, all while supporting agile delivery ServiceNow Developer TPRM Experience: 3–6 Years Role Summary: This junior-to-mid-level role involves development and support for ServiceNow’s TPRM module. The developer will work on workflows, scripting, assessments, and UI configurations to support third-party risk operations within an enterprise risk management framework. Required Certifications: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) – Optional ServiceNow Certified Third-Party Risk Management Implementer – Preferred

We are seeking a seasoned Senior ServiceNow Developer to join our innovative team. In this role, you will drive the setup and advanced configuration of the ServiceNow platform with a specific focus on EC Pro implementation, integrated UI/UX services, and dynamic translation capabilities. You will collaborate with stakeholders to understand business needs, translate them into scalable solutions, and enhance multi-language support across the platform. Key Responsibilities: Platform Setup & Configuration: Lead the end-to-end setup and configuration of the ServiceNow platform to support advanced functionalities. Employee Center Pro Implementation & UI/UX Integration: Implement and customize the EC Pro module, ensuring seamless integration with UI/UX services to enhance user experience. Dynamic Translation & Multi-Language Support: Develop, deploy, and maintain dynamic translation solutions that facilitate comprehensive multi-language support across the platform. Solution Design & Development: Collaborate with clients and internal teams to gather requirements, analyze existing workflows, and deliver innovative ServiceNow solutions. Customize and extend ServiceNow functionalities using JavaScript, Glide, and other scripting languages. Integration & Support: Integrate ServiceNow with third-party systems using REST/SOAP APIs. Provide ongoing platform support, troubleshooting issues, and conducting regular upgrades and testing. Documentation & Training: Create and maintain detailed technical documentation for configurations, customizations, and workflows. Train end-users and clients on new features, enhancements, and best practices. Required Skills & Qualifications: Bachelors degree in Computer Science, Information Technology, or related field. Minimum 4+ years of hands-on experience in ServiceNow implementations, configuration, and support. Strong knowledge of core ServiceNow modules (ITSM, ITOM, HRSD, CSM). Experience with ServiceNow scripting (JavaScript, Glide). Familiarity with integration methods such as REST/SOAP APIs. Strong problem-solving skills and ability to manage complex projects independently. Experience working with Agile methodology is a plus. ServiceNow certifications (Certified Implementation Specialist, Certified Application Developer) are a strong advantage. Key Competencies: Excellent communication and interpersonal skills. Ability to work collaboratively with cross-functional teams. Strong analytical and problem-solving mindset. Self-motivated, detail-oriented, and able to prioritize tasks efficiently. Why Join Us? Opportunity to work with a diverse range of clients across industries. Collaborative and innovative work environment. Career development opportunities with exposure to cutting-edge technologies.

Architectural Design and Strategy : Lead the design and architecture of ServiceNow solutions, ensuring alignment with business goals and IT strategies. Develop and maintain architectural blueprints, roadmaps, and documentation for ServiceNow implementations. Provide technical leadership and guidance in the evaluation, selection, and implementation of ServiceNow modules and applications. Solution Development and Implementation : Oversee the development and deployment of ServiceNow solutions, ensuring best practices and standards are followed. Collaborate with stakeholders to gather requirements, define solution scope, and design comprehensive ServiceNow solutions. Manage the end-to-end implementation of ServiceNow projects, including configuration, customization, integration, and testing. Integration and Automation : Design and implement integrations between ServiceNow and other enterprise systems using REST, SOAP, and other relevant technologies. Leverage ServiceNow's automation capabilities to streamline IT processes and improve service delivery. Ensure seamless data flow and process automation across different IT systems and applications. Governance and Compliance : Establish and enforce governance standards, policies, and procedures for ServiceNow platform usage. Ensure compliance with industry standards, security policies, and regulatory requirements. Monitor platform performance, conduct audits, and implement improvements to optimize ServiceNow operations. Team Leadership and Mentorship Provide leadership and mentorship to junior architects, developers, and administrators. Conduct training sessions and workshops to enhance the team's knowledge and skills in ServiceNow technologies.

Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. • Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. • Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI Macros, and SLAs/OLAs. • Integrations knowledge using REST, SOAP • Hands-on Experience on Service Portal • Hands-on Experience on Performance Analytics • Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements • Provide technical support assistance to diagnose and resolve issues and troubleshoot complex ‘how to’ questions. • Define complex application development administration and programming standards. • Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups. • Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents. • Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage • You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs • You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. • You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives • You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: 3 to 5 years of experience as ServiceNow Developer (implementation role). • Good knowledge of ServiceNow and ITIL. • Understanding Scrum Methodology. • Strong engagement, communication and facilitation skills. • ServiceNow Certified System Administration Technical and Professional Requirements: Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM

A First Meridian Company is hiring for ServiceNow Developer for MNC Group. This is a Permanent Job opportunity with A First Meridian Company and working out at Client premises at Location: Navi Mumbai Work Mode: General Shift Please find the below details with resume on dipti@firstmeridianglobal.com Total Exp: Relevant Exp: C CTC: E CTC: Notice Period(LWD): Location: PF Included (Yes/No) : We are looking only immediate joiners/- We are looking ServiceNow Developer Do not share cv 1 month 2 month notice candidate. We are looking only notice period serving candidate and notice period served candidates

Your mission and responsibilities Continuously improve the ITSM Change Management process and lead the adoption within our IT Infrastructure organization, ensuring all changes to our services are assessed, approved, and implemented with minimal risk and maximum efficiency. Task and responsibilities As the Change Management process manager, you drive process adoption with the infrastructure service delivery teams. You advocate for operational requirements to be considered in the Change Management process, in cooperation with the process owner and work towards continuously improving the process. You optimize the tooling (ServiceNow), by identifying and addressing requirements that support process efficiency. You create work instructions for the change management process where necessary. You monitor and report on change performance metrics and KPIs to all stakeholders. You facilitate CAB/CCB meetings and ensure alignment with service owners and infrastructure teams. You are responsible for the communication of changes towards all stakeholders (internal service teams, application teams, Business Partner Manager, etc.) Qualifications You have successfully completed a Master's Degree in Information Technology, Computer Science, or related fields. You convince through several years of experience in ITSM, with a focus on Change Management in infrastructure environments, ideally at Siemens Healthineers You are certified in the ITIL framework. You have a strong knowledge of the ServiceNow ITSM module and reporting platforms (PowerBI). You have very in-depth work experience in the environment of international, cross-functional teams. Additionally: To be able to operate successfully in our international working environment, you have business fluency in English and German is an additional plus. You have a very strong IT affinity and understanding of technologies and processes in global IT organizations. Planning and organizational skills in a global IT organization are necessary for your daily work, in the efficient support of your stakeholders. You are familiar with risk management and audit practices. You have the ability to comprehensively communicate value in the languages of IT and Business.

Educational Bachelor Of Comp. Applications,Bachelor of Engineering,MTech,MBA,BTech,Bachelor Of Science (Tech),Master of Science (Technology) Service Line Cloud & Infrastructure Services Responsibilities Interface with key stakeholders and apply your technical proficiency across different stages of the ServiceNow Implementation Methodology including requirements elicitation, architecture definition and design, solution implementation and roll out. Evaluate multiple products for compliance across Enterprise Service Management and suggest best solution, products, architectures meeting the guiding principles of Greenfield, Cloud based, mobile first and zero customization. define, plan and develop solutions, frameworks, IPs etc. around ServiceNow and Service Management Domain. Evangelize the usage of reusable frameworks and artifacts; create knowledge /certification artifacts and evaluation criteria guide. Guide the team technically and work closely with offshore team acting as a communication medium between the client and offshore. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. Review architectural decisions, architecture solution, re-engineering architectures to meet project requirements. Ability & Experience to define at an architectural ( in consultation with Architects ) and design level of detail, technical solutions aligned with business problems. Experience designing and implementing client facing solutions leveraging involving ServiceNow. Experience of performance compliant design, sustainable solution architecture Experience implementing and integrating enterprise software applications. Analyse and Evaluate alternative solutions and recommends cost effective and efficient solutions Propose data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment. Design and develop ServiceNow data model to support process integrations Ability to understand ServiceNow lifecycle, multitask, time management skills Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments. Business analysis and requirements gathering abilities. Ability to learn technology quickly through instruction and self-training Practical experience with agile methodologies/tools Additional Responsibilities: ServiceNow ITSM, ITOM, ITAM (HAM/SAM), ITBM, eBonding/ Integrations, Open-Source solutions Minimum 2 ServiceNow Certified Implementation Specialist Certifications, ITIL v3/v4 foundation certified Expert Proficiency of working with ServiceNow platform for Global Customers Design Frameworks and Methodologies; Non-Functional Architecture definition, design and development tools Scripting, COTS, TMF standards like SID, eTOM, TAM Technical and Professional : Primary skills:Technology-Infra_ToolAdministration-ITSM-ServiceNow,Technology-Infra_ToolAdministration-ITSM-ServiceNow-HRSD,Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITBM,Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITOM Preferred Skills: Technology-Infra_ToolAdministration-ITSM-ServiceNow Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITBM Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITOM Technology-Infra_ToolAdministration-ITSM-ServiceNow-HRSD

Exp - 11 - 15 yrs Band C1 CBR - 240K Location - Bangalore/ Pune/Coimbatore ServiceNow Architect The candidate will be responsible as a Solution Architect for designing, deploying, and managing ServiceNow applications development and solutions that meet both current and anticipated requirements. Responsibilities: 11+ years of experience in ServiceNow ITSM, ITOM modules. Planning, Designing & Implementation ServiceNow Event Management solution which includes Integration, Configuration along with Service Operations Workflow Enable the module inline to number of licenses required, understanding on license Integration of Different Monitoring sources through Connector Instances based and API based Deep understanding of domain concepts like SNMP Traps, servers, databases etc., for Integration understanding Event Field MappingCreation, modification and customization Event Rules and Alert Management rulesCreation, modification and customization Subflow and flow designer development and customization Alert Co-relation rulesCreation, modification and customization Reg-ex creation and customization Understanding of Java scripts Experience in Service Operations WorkspaceEnable, customize using UI builder and for List views and access Dashboards and ReportsCreation, modification and customization Event Management properties and their importance MID server Installation for Event Management capabilities Understanding of Metric Intelligence and Health Log analytics Able to create Remediation solutions using flows and external API/script calls Create/update detailed documentation of all products including but not limited to design documentation, technical operations, support documentation, and release notes. Ensure all work adheres to standard work, policies, and best practices for development and platform maintenance. Collaborate with Enterprise Architecture teams to ensure enterprise design decisions align with ServiceNow best-practices Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: ServiceNow - Event Management. Experience8-10 Years.

Primary Skill: Service Now ATF, ITSM & ITAM module Secondary Skill: Excellent problem-solving and analytical skills Ability to work in a collaborative team environment JD: The ATF Specialist is responsible for designing, implementing, and maintaining automated testing solutions within the ITSM and ITAM modules. This role ensures the reliability, efficiency, and accuracy of system functionalities by leveraging ServiceNows Automated Test Framework. Key Responsibilities: Develop and execute automated test cases for ITSM and ITAM modules using ServiceNow ATF. Identify and document test scenarios, ensuring comprehensive coverage of business processes. Collaborate with developers, business analysts, and stakeholders to define testing requirements. Maintain and enhance test scripts to align with system updates and enhancements. Monitor and analyze test results, identifying defects and ensuring timely resolution. Ensure compliance with best practices for automated testing and quality assurance. Provide training and guidance on ATF usage to internal teams. Required Skills & Qualifications: 5+ years of hands-on experience with ServiceNow ATF. Strong understanding of ITSM and ITAM processes. Experience in test automation, scripting, and debugging. Familiarity with ServiceNow platform and its testing capabilities. Excellent problem-solving and analytical skills. Ability to work in a collaborative team environment.

Duration : 12 Months. Timings : Full Time (As per company timings). Notice Period : Immediate Joiners Only. Experience Required : 6-9 Years (Minimum 5+ Years Relevant in ServiceNow SecOps). Job Role : ServiceNow SecOps Vulnerability Response SME. We are looking for an experienced ServiceNow SecOps professional with deep expertise in Vulnerability Response modules to join our dynamic team. The ideal candidate must have hands-on experience with ServiceNow implementations and integrations in a SecOps environment. Key Responsibilities : - Implement and customize ServiceNow Security Operations modules, especially Vulnerability Response and Configuration Compliance. - Develop catalog items, record producers, workflows, and service requests. - Configure integrations with vulnerability scanning tools and external systems. - Automate processes using scripting and ServiceNow Orchestration. - Maintain and manipulate data between ServiceNow and other systems. - Monitor application health, compliance, and usage. - Perform system/integration testing and lead troubleshooting efforts. - Collaborate with clients to analyze their environment and propose optimal solutions. Required Skills & Experience : - 5+ years relevant experience in ServiceNow SecOps (Vulnerability Response). - Expertise in ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Asset). - Strong knowledge in CMDB, Discovery, and external integrations. - Proficient in Glide, Jelly Scripting, JavaScript, HTML, XML, AJAX. - Experience with REST/SOAP integrations, web UI development, and relational databases. - Agile methodology experience is a must. - Ability to handle client discussions and provide recommendations. - ServiceNow Certified Application Developer (preferred). Important Notes : - BGV is Mandatory. - No JNTU Candidates.