ServiceNow ITSM Consultant

Job Description: You will be supporting a long-term engagement with a West Coast-based client as a ServiceNow ITSM Consultant. Your role will involve configuring and customizing core ITSM modules such as Incident Management, Change Request Management, Service Catalog, and Knowledge Base. Additionally, you will be responsible for supporting and enhancing the CMDB implementation, collaborating with client stakeholders and internal teams, preparing for the implementation of SPM Pro, providing technical leadership when necessary, and offering production support and enhancements to existing ServiceNow modules. Key Responsibilities: - Configure and customize core ITSM modules including: - Incident Management - Change Request Management - Service Catalog - Knowledge Base - Support and enhance CMDB implementation: - Asset Management with Qualys integration (Asia only) - CMDB without Discovery (North America) - Collaborate with client stakeholders and internal teams to gather requirements and deliver solutions - Prepare for and support the upcoming implementation of SPM Pro (Strategic Portfolio Management Professional) - Work independently and provide technical leadership when required - Provide production support and enhancements to existing ServiceNow modules Qualifications: - Minimum 4 years of hands-on experience with ServiceNow ITSM module configuration - Strong understanding of CMDB and Asset Management practices - Experience with Qualys integration is a plus - Exposure to or interest in SPM Pro implementation is preferred - Strong communication and collaboration skills - Ability to work independently and manage deliverables in a remote environment - Must be available to support PST time zone (US West Coast hours),