ServiceNow ITSM Consultant

You will be designing and leading implementation / enhancement of ITSM practices using ServiceNow. Collaborating with IT Leadership, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives.

How You ll Make an Impact / Responsibilities

Understand the requirements from multiple stakeholders and advise on design and strategy of Service Now Portal by providing technical inputs

Ensure to minimize the degree of platform customization and utilize Out of the box features to accomplish user requirements

Work closely and provide governance to the development team (internal / external) to get the requirements implemented within the committed timeframe and desired quality

Continuously explore new features provided in the platform with every new release and accordingly strive for improvements in the existing set-up

Coordinate the management of complex issues that may arise as the Portal service seeks to deliver benefits.

Define technical solutions aligned with client business problems at an architectural and design level of detail

Advise on integration of ServiceNow with other applications and toolsets

Provide strategic guidance to teams and project managers.

• Your opportunities for personal growth

  be part of an international, multicultural and diverse team
• work independently
• work creatively

• Qualifications:

  Masters or Bachelor s degree in IT / Computer Science
• Detailed knowledge of ServiceNow at an architectural level. Knowledge of other ITSM tools at a similar level would be an advantage.
• Superior written and oral communication skills.
• 7-9 years of experience in a similar role with hands-on experience in:
• ServiceNow Integration with different systems
• CMDB design principles with a focus on CSDM model
• Agile Service Management (release and deployment strategies)
• ServiceNow architecture understanding and technical support documentation skills
• Understands ServiceNow coding and design standards
• Demonstrate ability to evaluate constraints, risks and dependencies
• Proactive on reporting issues and risks, take part in team meetings, share ideas and work towards improving platform
• Strong interpersonal communication and consultation skills with an ability to present ideas in user-friendly language.
• ServiceNow Certifications (Administrator and Implementation Specialist) preferred
• Implement according to business/process requirements, based on good design principles, with evaluation of potential issues and possible solutions
• Expected to research, self-study and attain/retain accreditations on ServiceNow
• Experience working in a team-oriented, collaborative global environment