ServiceNow ITSM Consultant

Job Description

You will be designing and leading implementation / enhancement of ITSM practices using ServiceNow. Collaborating with IT Leadership, multi-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives. How you'll Make an Impact Maintain deep, comprehensive knowledge of ServiceNow s capabilities and constraints. Understand the requirements from multiple customers and advise on design and strategy of Service Now Portal by providing technical inputs Ensure to minimize the degree of platform customization and apply Out of the box features to accomplish user requirements Work closely and provide governance to the development team (internal / external) to get the requirements implemented within the committed timeframe and desired quality Continuously explore new features provided in the platform with every new release and accordingly strive for improvements in the existing set-up Coordinate the management of complex issues that may arise as the Portal service seeks to deliver benefits. Define technical solutions aligned with client business problems at an architectural and design level of detail Advise on integration of ServiceNow with other applications and toolsets. Provide strategic guidance to teams and project managers. What You Bring Detailed knowledge of ServiceNow at an architectural level. Knowledge of other ITSM tools at a similar level would be an advantage. Superior written and oral communication skills. 7-9 years of experience post Masters or bachelors degree in IT / Computer Science in a similar role with hands-on experience in: ServiceNow Integration with different systems. ServiceNow architecture understanding and technical support documentation skills. Understands ServiceNow coding and design standards. ServiceNow Certifications (Administrator and Implementation Specialist) preferred CMDB design principles with a focus on CSDM model Agile Service Management (release and deployment strategies) Demonstrate ability to evaluate constraints, risks and dependencies Proactive on reporting issues and risks, take part in team meetings, share ideas and work towards improving platform. Strong interpersonal communication and consultation skills with an ability to present ideas in user-friendly language. Implement according to business/process requirements, based on good design principles, with evaluation of potential issues and possible solutions Expected to research, self-study and attain/retain accreditations on ServiceNow. Experience working in a team-oriented, collaborative global environment Rewards/Benefits All employees are automatically covered under the Medical Insurance. Company paid considerable Family floater cover covering employee, spouse and 2 dependent children up to 25 years of age. Siemens Energy provides an option to opt for Meal Card to all its employees which will be as per the terms and conditions prescribed in the company policy. - As a part of CTC, tax saving measure Flexi Pay empowers employees with the choice to customize the amount in some of the salary components within a defined range thereby optimizing the tax benefits. Accordingly, each employee is empowe'red to decide on the best Possible net income out of the same fixed individual base pay on a monthly basis