ServiceNow ITSM Business Analyst

About Company:

Our client is a trusted global innovator of IT and business services. They help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. Our client enables them, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe.

Job Title: ServiceNow ITSM Business Analyst

Location : Pan India

Experience: 3 to 6+ yrs.

Employment Type: Contract to hire.

Work Mode: Remote

Notice Period: - Immediate joiners only

Roles and Responsibilities:

Certificates are mandate CSA, CAD, CIS, please attach the copies along with CV.

ITSM Business Analyst

NTT DATA is looking for a motivated ServiceNow Business Analyst with experience gathering business requirements, process mapping, and training end users to join our Business Process practice. This position is a unique opportunity for someone with high- energy and a desire to develop their consulting skills and technical knowledge in an entrepreneurial, fast paced, collaborative and fun environment.

Why we think this position is great:

NTT Business Analysts are the “eyes and ears” of the delivery team through each stage of the project, from initial kickoff meetings to supporting go-live activities and delivering user training. You will bring a desire to impact complex business outcomes for our customers coupled with real-world experiences to provide valuable insight and guidance to make your projects successful. Our Business Analysts are never afraid to ask questions, take risks, share a passion for learning, and love to support their NTT Delivery team.

Primary Responsibilities:

• Work closely with and support our Business Process Consultants during client workshops and throughout ServiceNow Implementations

• Capture business requirements, work with process flow diagrams, and document business cases

• Partner with project leadership teams to write, review, and maintain user stories

• Document end-to-end process flow

• Prepare training materials and lead client fulfiller training sessions

• Primary skillset in ITSM with secondary skillset with HRSD and experience with Integration between the modules.

Basic Qualifications:

• 1+ years of hands on ServiceNow experience

• 2+ years of experience in a Business Analyst, or similar role, working with customers, documenting and gathering requirements, and developing test scripts and training material for technology deployment

• 1+ years ITSM experience

• 1+ years HRSD experience

• 1+ years Integration experience (with ITSM)

Preferred Qualifications:

• ServiceNow Certified System Administrator Certification

• ServiceNow additional practice areas such as SPM, HSRD, CSM, ITAM, ITBM, ITOM, Service Portal (UX Deign), etc. preferred but not required.