ServiceNow - IT Service Management Administrator - L1

5 - 8 years

8 - 12 Lacs

Posted:1 week ago| Platform: Naukri logo

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Job Type

Full Time

Job Description


Role Purpose


The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations


Senior ServiceNow Developer ITSM & ITOM

Job Summary:

ServiceNow Developer

Key Responsibilities:

  • Design, develop, and customize ServiceNow applications and modules, with a primary focus on

    ITSM (Incident, Change, Problem, Request, Knowledge)

    and

    ITOM (Discovery, CMDB, Event Management, Orchestration)

    .
  • Create and configure

    Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes

    , and

    Workflows

    .
  • Implement and manage

    ServiceNow Discovery

    ,

    MID Servers

    , and

    CMDB health

    .
  • Develop integrations between ServiceNow and external systems using

    REST/SOAP APIs

    ,

    IntegrationHub

    , and

    custom integrations

    .
  • Participate in gathering requirements, translating them into functional/technical specifications, and delivering robust solutions.
  • Optimize performance and scalability of ServiceNow instances.
  • Participate in testing, QA, and production deployment activities.
  • Create and maintain technical documentation for implementations and customizations.

Collaborate with platform architects and business stakeholders to ensure alignment with the overall ServiceNow roadmap.


Competencies
Client Centricity
Passion for Results
Execution Excellence
Collaborative Working
Learning Agility
Problem Solving & Decision Making
Effective communication
Mandatory Skills: ServiceNow - IT Service Management.

Experience: 5-8 Years.

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