Servicenow Functional Consultant

You will be responsible for standardizing and optimizing ITIL Service Management processes and functions in a large customer environment with multiple service providers. Your role will involve consulting and planning for end-to-end ITSM, including Asset and Configuration management, HRSD, and CSM function and process implementation across various business and strategic scenarios. You will also be required to deliver and consult on Change and Release Management processes. In this position, you will reengineer existing processes and develop new processes to enhance productivity, quality, and service levels. Collaboration with stakeholders to ensure their input and buy-in will be essential. You will lead functional process implementations using ITIL-based ITSM tools such as ServiceNow and work closely with the ServiceNow technical team to implement processes using an Agile approach. Your responsibilities will include supporting process and tool implementation by creating relevant documentation for processes, functionalities, test scripts, and training materials. Preference will be given to candidates with ITIL Intermediate or Expert certification and Project Management training. A strong customer service orientation and a passion for problem analysis, creative solution design, and process automation are crucial for success in this role. Candidates should be proficient in using MS Office applications, including Visio, and have hands-on experience with at least one Service Management tool such as ServiceNow, BMC Remedy, HPSM, or an equivalent industry-standard ITSM tool. Experience with ServiceNow is a must for this position.,