ServiceNow - Developer/CMDB

As a ServiceNow Administrator at Mizuho Global Services Pvt Ltd, you will be responsible for performing day-to-day operations/tasks/activities of IT Service Management processes using the ServiceNow platform. Your key responsibilities will include: - Administering and maintaining the ServiceNow platform, focusing on IT Service Management (ITSM) modules such as Incident, Problem, Change, Request, and Knowledge Management. - Configuring and optimizing ServiceNow workflows, business rules, UI policies, and notifications to meet business requirements. - Designing, developing, and maintaining reports and dashboards within ServiceNow to support operational, management, and compliance needs. - Monitoring platform performance to ensure high availability, reliability, and data integrity. - Collaborating with stakeholders to gather requirements, troubleshoot issues, and implement enhancements. - Performing regular platform upgrades and patching, ensuring compatibility and security. - Managing user roles, groups, and permissions to maintain proper access controls. - Documenting configurations, processes, and procedures for ongoing support and knowledge sharing. - Supporting integration of ServiceNow with other enterprise systems as needed. - Providing end-user training and support on ITSM modules, reporting, and dashboard features. Qualifications Required: - Bachelor's degree in Computer Science, Information Technology, or a related field. - 5-8 years of experience as a ServiceNow Administrator, with expertise in ITSM modules. - Strong experience in creating and managing ServiceNow reports and dashboards. - Proficiency in ServiceNow configuration, workflows, business rules, UI policies, and notifications. - Solid understanding of ITIL processes and ITSM best practices. - Experience with user and access management in ServiceNow. - Strong analytical, problem-solving, and communication skills. - Experience documenting technical processes and procedures. Preferred Qualifications: - ServiceNow System Administrator certification. - Experience with ServiceNow Performance Analytics. - Familiarity with ServiceNow integrations (REST/SOAP APIs). - Knowledge of scripting languages (JavaScript, GlideScript) within ServiceNow. - Experience working in large, complex enterprise environments. - ITIL Foundation certification or higher. - Experience with additional ServiceNow modules (ITOM, HRSD, etc.). Please send your resume to mgs.rec@mizuho-cb.com with the following details: - Current CTC - Expected CTC - Notice period - Relevant Experience - Availability for F2F interview. Address: Mizuho Global Services India Pvt. Ltd, 11th Floor, Q2 Building Aurum Q Park, Gen 4/1, Ttc, Thane Belapur Road, MIDC Industrial Area, Ghansoli, Navi Mumbai- 400710. (Note: Candidates residing within 20 KMs will be considered for the position.),