7 Servicenow Administrator Jobs

As the Head of IT Service Management, you will lead a skilled team dedicated to maximizing the efficiency and functionality of the ServiceNow platform. You will drive process development and enhancements and work closely with cross-functional teams to meet strategic goals. Your role is crucial in identifying performance bottlenecks, deploying new features, and ensuring operational excellence within the IT service landscape. In our dynamic and innovative work environment, you will thrive as part of a multicultural team that embraces flexibility and encourages collaborative problem-solving. Your leadership will guide our efforts to streamline IT service processes, enhance user experience, and support data-driven outcomes. Lead and optimize the ServiceNow Platform update process, ensuring seamless progression of enhancements and feature deployments. Oversee a dedicated IT Service Management team, fostering collaboration and driving innovation in service delivery. Analyze system performance, identifying and resolving bottlenecks to enhance user experience and operational efficiency. Manage incident resolution and support requests related to the ServiceNow platform, leveraging troubleshooting skills for swift resolutions. Lead configuration and customization of ServiceNow applications, implementing workflows that automate and improve processes. Coordinate integrations with third-party systems to ensure cohesive functionality across platforms. Champion ITIL best practices within the team, promoting a culture of continuous improvement and operational excellence. Engage with cross-functional stakeholders, communicating effectively to align IT services with business needs and strategies. Key Skills And Experience: Degree in Engineering, Computer Science, or related field. 15+ years of experience in Telecom/IT with a strong understanding of the ServiceNow platform (ServiceNow Administrator/Developer experience). 5+ years of leadership experience managing virtual teams in large organizations. In-depth knowledge of ServiceNow platform and features such as configuration of Business Rules, UI policies, ACLs, UI actions, Scripting (JavaScript, Glide API) for creating customizations and automations. In-depth knowledge of ServiceNow ITSM, CMDB, ITOM, and core modules. Strong problem-solving, analytical, and troubleshooting skills. It would be nice if you also had: Experience as a Solution Architect in multi-technological environments. Experience with Performance Analytics and Reporting in ServiceNow. ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD). ITIL V4 foundation/intermediate certification. About Us: Nokia is committed to innovation and technology leadership across mobile, fixed, and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks, and fearless to bring our authentic selves to work. What we offer: Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs, and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer. About The Team: Strategy and Technology lay the path for Nokia's future technology innovation and identify the most promising areas for Nokia to create new value. We set the company's strategy and technology vision, offer an unparalleled research foundation for innovation, and provide critical support infrastructure for Nokia.,

As a ServiceNow Administrator at Bain & Company, you will play a critical role in both implementing new modules and maintaining/improving existing modules. Working closely with internal customer teams, you will understand business needs and recommend solutions, configuring the platform accordingly. Your responsibilities will include extending Bains emerging ServiceNow platform, implementing critical new capabilities, and developing necessary extensions. Additionally, you will be involved in maintaining and optimizing the ServiceNow implementation through system administrator duties, ensuring stability and usability across environments. It will also be crucial for you to stay current on Bains utilization of ServiceNow and changes to those products due to upgrades, and assist with knowledge transfer within Bains ServiceNow team and lead knowledge transfer with internal customers. To qualify for this role, you should have 3-5 years of experience as a ServiceNow Administrator, with 2-4 years of IT support experience preferred. An Associate's/Bachelors degree or equivalent combination of education, training, and experience is required. You should possess strong logic, analytical, and technological skills, along with excellent communication and customer service abilities. Demonstrated ability to learn and troubleshoot independently, understanding and modifying JavaScript, and experience with client-side and server-side scripting are essential. Having ServiceNow Certified System Administration & ITIL certification would be a plus. At Bain & Company, we are proud to be consistently recognized as one of the world's best places to work, championing diversity and social responsibility. Ranked the #1 consulting firm on Glassdoors Best Places to Work list, we emphasize diversity, inclusion, and collaboration in building extraordinary teams. Join us to work in an environment where you can unleash your talents, abilities, and potential, and thrive both professionally and personally. Our commitment to diversity and inclusion has been acknowledged by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor, and the Human Rights Campaign.,

Service Now Job Description Basic Qualifications: Basic Requirements: Minimum 6+ years Relevant ServiceNow Experience . Responsible for handling escalations, participates in escalation meetings and should be solution oriented in decision makings. Should have managed a team of ServiceNow resources and is able to manage a team working remotely and on different time zones. Experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool. ServiceNow Experience should include extensive scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment. Specifically, candidates should possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and workflows. System/Process Automation (Orchestration) experience. System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP Experience with working or developing in any one of the following programming languages: JavaScript, CSS, HTML or HTML 5, Angular JS Experience in working on ServiceNow Development using Agile/Scrum methodology. Ability to communicate fluently with client stakeholders. Flexible for rotational shifts including night shift. Preferred Skills: Understanding of Configuration Management as it relates to ITIL Experience in the new ServiceNow scoped applications, Virtual agent, Performance Analytics, ATF, Predictive Intelligence, Agent Workspace, Mobile app etc., Web Services Integration (SOAP, REST, JSON, JDBC) Experience implementing systems using the Agile/Scrum methodology Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks Strong communication, Strong presentation and writing skills. Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members. Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions Minimum ServiceNow CSA certified. ITIL certification / CIS/ CAD ServiceNow certification is an advantage. (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.

Service Now Job Description Basic Qualifications: Minimum 5 years experience supporting the implementation, administration, configuration, and/or development of the ServiceNow tool. Minimum total experience in ITSM space of 8-10 years is desired. Must have worked on Web Services Integration (SOAP, REST) Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment. Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and ESM applications as well. Must have worked on multiple integrations / eBonding with other ITSM / Non ITSM tools using iPaas solutions. System/Process Automation (Orchestration) experience Experience with working or developing in any one of the following programming languages: JavaScript, Angular JS, Java, Python, HTML, XML Excellent communication skills Understanding of ITIL framework. Job Description: Adapts existing methods and procedures to create possible solutions to complex requirements. Lead and enrich the teamof 5-7 or more technical resources. Uses considerable judgment to determine solution on complex problems. Must be able to manage multiple small to large scale projects on Service Now Duties may include: Perform software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third-party software integrations Obtain and analyze business requirements and document technical solutions Develop, design and rollout new application modules, workflows and catalog requests Research new functionality and recommend solutions that deliver customer value Provide escalated support on technical issues to team members who are working service now implementations Candidates should demonstrate experience in the following areas: Design and delivery of complex technical solutions based on the ServiceNow platform Leadership skills in technical initiatives Generating detailed documentation Communications that clearly articulate solutions and the ability to perform demonstrations. Preferred Skills: Experience implementing systems using the Agile/Scrum methodology Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design ITIL certification is a plus ServiceNow certifications such asCSA, CIS and CAD are must. Understanding of RDBMS, Infrastructure components, Cloud Management (Azure, AWS) etc is desired

Would like to discuss about a job opening for the position "Senior ServiceNow System Administrator" for a Reputed US MNC - Bengaluru A graduate with overall 7+ years of experience in Servicenow Administration, Development & Servicenow Modules Proficient in ITIL, ITSM, and ITOM best practices Must have experience in implementing systems using Agile or Scrum methodology Good in JavaScript, HTML, CSS, Webservice Integration (REST/SOAP), LDAP, and SSO configurations. Share your updated CV, if interested, Contact Person: Ms John blessy Executive Talent Search 9047088211 johnblessy.l@haarvard.com

Role: Develops complex applications and systems to provide the required functionality for all IT services, including configuration and adjustment of standard software. Provides application maintenance and support services to users or to service delivery functions and contributes to the operations of a dedicated application or application class. Responsibilities: Analyze business processes, recommending and leading automation, workflow optimization, and process improvements using ServiceNow to boost operational efficiency. Gather and document end-user requirements by working with cross functional teams. Prototype and configure based on Project requirements. Manage testing, identify test scenarios/use cases, help develop test scripts and execute UAT with the project team. Maintain and support ad-hoc reporting needs. Oversee the end-to-end operation, maintenance, and support of the ServiceNow platform, ensuring optimal performance, availability, and system security by managing roles, permissions, and access controls. Conduct health checks, manage deployments, upgrades, and patches to keep the system secure and up-to-date, while implementing minor enhancements and managing the lifecycle of user stories. Monitor and troubleshoot system performance, proactively implementing solutions to enhance platform stability, data integrity, and user experience Collaborate with cross-functional teams as the ServiceNow expert to ensure cohesive integration and alignment across initiatives Key Competencies & Skills required : 5-7 years of hands-on experience as a ServiceNow Administrator in an enterprise environment JavaScript, HTML, CSS, and other web development technologies Strong background in developing and maintaining integrations with third-party systems, utilising REST/SOAP APIs, JDBC, LDAP, SSO, and other relevant protocols In-depth understanding of ServiceNow architecture, including database structure and application design Education/Qualification: Experience working with technical support team(s) and be able to align and discuss with ServiceNow Architects

Role: Develops complex applications and systems to provide the required functionality for all IT services, including configuration and adjustment of standard software. Provides application maintenance and support services to users or to service delivery functions and contributes to the operations of a dedicated application or application class. Responsibilities: Analyze business processes, recommending and leading automation, workflow optimization, and process improvements using ServiceNow to boost operational efficiency. Gather and document end-user requirements by working with cross functional teams. Prototype and configure based on Project requirements. Manage testing, identify test scenarios/use cases, help develop test scripts and execute UAT with the project team. Maintain and support ad-hoc reporting needs. Oversee the end-to-end operation, maintenance, and support of the ServiceNow platform, ensuring optimal performance, availability, and system security by managing roles, permissions, and access controls. Conduct health checks, manage deployments, upgrades, and patches to keep the system secure and up-to-date, while implementing minor enhancements and managing the lifecycle of user stories. Monitor and troubleshoot system performance, proactively implementing solutions to enhance platform stability, data integrity, and user experience Collaborate with cross-functional teams as the ServiceNow expert to ensure cohesive integration and alignment across initiatives Key Competencies & Skills required : 4-6 years of hands-on experience as a ServiceNow Administrator in an enterprise environment JavaScript, HTML, CSS, and other web development technologies Strong background in developing and maintaining integrations with third-party systems, utilising REST/SOAP APIs, JDBC, LDAP, SSO, and other relevant protocols In-depth understanding of ServiceNow architecture, including database structure and application design Education/Qualification: Experience working with technical support team(s) and be able to align and discuss with ServiceNow Architects