Job
Description
? Specific responsibilities include: Perform development and configuration of a variety of areas including, but not limited to Service Portal, Service Catalog, Incident, Problem, Change, Knowledge, Release / SDLC, Asset Management, Configuration Management (CMDB), Project, Timecards, Mobility, Reporting and Performance Analytics. Collaborate with a global team to scope and design solutions for documented business and technical needs, with an emphasis on / preference for minimizing customization. Design technical solutions to address complex requirements, evaluate alternate solutions, identify the best option, and implement the solution. Design, develop and configure workflows, forms, scripts, and underlying logic using Scrum / Agile methodologies. Formulate and implement a Quality Assurance strategy, with solutions for unit, system integration, regression, and user acceptance testing. Participate actively in automation efforts on the platform. Analyze, troubleshoot, and remedy identified system issues.
