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Servicenow Developer

Servicenow Developer

Virtusa

5 - 10 years

5 - 9 Lacs

gurugram

Posted:2 hours ago| Platform:

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Skills Required

servicenow hr cloud technologies user interface change management content management service request configuration management system administrator java it operations ui service delivery devops portfolio management service now

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position Duties/Responsibilities

Hands on experience with client scripts and business rules.

Implementation, administration, and support of the ServiceNow platform

UI Actions UI policy Access Control Lists, etc. Overview of integration: - LDAP integration and Workday integration

Configure Workflow, Application UI and Customize ServiceNow applications

Perform minor and major enhancements requests to a clients ServiceNow instance(s), including changes to the user interface, system properties, foundation content, Java Script and modifications to existing workflows.

Facilitate roll out of new applications and modules in ServiceNow ITSM i.e., DevOps, Change Management, Incident Management, Problem Management, Request Management, etc.

Identify system deficiencies, recommend solutions as a trusted advisor to clients.

Perform ServiceNow upgrade administration assistance to ensure clients leverage of the latest releases of the ServiceNow application ensuring implementation occurs in a timely manner with minimal or no disruption to client IT operations

Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible

Ensure tool configuration consistency across development, testing and production environments

Use of Record producers to create case tickets

Strong hands-on Service Now admin/maintenance activities

Build and manage knowledge articles for various audience criteria in the system

Design reports and dashboard on ServiceNow usage, SLAs and other key process metrics to drive efficiencies.

ITSM, DevOps, Change Management, Incident Management, Problem Management, Request Management, Digital Portfolio Management, DevOps Change Velocity.

Required Technical and Professional Expertise:

ServiceNow Certified System Administrator

Bachelor degree in Computer Science, IT, Engineering, or related technical discipline.

2+ of experience with ServiceNow in an enterprise environment

Experience with the ServiceNow HR Service Delivery application

Knowledge of HR function, processes, and best practices

Knowledge of Case Management, Knowledge Management best practices and design

Mandatory

Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas

Experience working with ServiceNow

Understanding of the project delivery lifecycle and processes

Practical experience in creation or modification of the relevant ITSM toolset components

Strong interpersonal skills with the ability to work well with all levels of staff

Consultative and analytical approach

Real world exposure to cloud technologies and S-a-a-s

Experience implementing ServiceNow Service Catalog and CMS (Content Management System)

Design a company-wide service catalog that offers a collection of services

Present a customized UI for a knowledge base

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Servicenow Developer