Servicenow Developer

The Area: The Corporate Systems team manages and supports Client

platforms like ServiceNow, Oracle ERP, Salesforce etc. used globally across IT Operations,

HR, Marketing, Sales and Finance. Our primary responsibilities include:

• Providing day-to-day support for client employees in the platforms and

technologies they use to effectively market, sell, provide service and collect revenue

for our products.

• Offer guidance and technical expertise to all employees and business units as it

relates to use of corporate applications.

• Implement system improvements for improved operational efficiencies and

compliance alignment across teams and business units.

• Maintain and update corporate systems to keep them updated from a security and

release perspective.

• Work with application vendors and internal resources to ensure ongoing integrity

and availability of applications.

• Provide a centralized way of tracking and managing corporate systems processes

and procedures.

The Role: We are seeking a skilled and experienced ServiceNow Developer to join our

dynamic ServiceNow team in Corporate Systems. The ideal candidate should possess a

strong technical background in ServiceNow development and IT/HR Service Management

practices. You will collaborate with cross-functional teams to analyze requirements, design

solutions, and implement enhancements to our ServiceNow instances, ensuring seamless

integration with existing systems and business processes.

This position is based in our Mumbai location at Vashi, Navi Mumbai and we follow a hybrid

work policy.

Responsibilities

• ServiceNow Configuration and Development: Experience with the design,

configuration, and development of ServiceNow applications, modules, flows, and

interfaces to meet the organization's HRSD, ITSM, HAM. and/orCMDB requirements.

• Strong knowledge and experience across ServiceNow product and process areas;

HRSD, Hardware Asset Management, and ITSM preferred.

• Service Catalog Development: Create and maintain a user-friendly Service Catalog,

including service offerings, request workflows, and service-level agreements (SLAs).

• Collaborate across the ServiceNow platform team and business stakeholders to

understand business needs and translate them into technical specifications and

functional requirements for ServiceNow solutions

• Integration and Data Migration: Collaborate with other teams to integrate

ServiceNow with other IT systems and third-party applications. Manage data

migration tasks when required.

• Reporting and Dashboards: Develop custom reports, performance analytics, and

executive dashboards in ServiceNow to provide real-time insights into IT/HR service

performance and key metrics. Experience with Performance Analytics a plus.

• Continuous Learning: Stay up to date with the latest ServiceNow features, tools,

and best practices.

• Proactive Improvement: Identify opportunities for improvements and provides

recommendations for improvements to optimize ServiceNow solutions.

• Testing and Quality Assurance: Conduct thorough testing of ServiceNow

configurations and developments to ensure system stability, reliability, and

accuracy. Lead and drive for test automation.

• Documentation: Maintain comprehensive technical documentation for all

ServiceNow configurations, customizations, and developments.

Qualifications

• Bachelors degree in computer science, Information Technology, or a related field.

• 5 to 8 years of relevant experience as a ServiceNow Developer, preferably with

HRSD and/or ITAM product expertise.

• ServiceNow Certified Application Developer (CAD) certification is highly desirable.

• Proficiency in JavaScript, HTML, CSS, and XML with hands-on experience in

ServiceNow scripting and development.

• In-depth knowledge of ITIL processes and best practices for IT Service Management.

• Strong analytical and problem-solving skills to design effective ServiceNow

solutions.

• Ability to work collaboratively in a team-oriented environment, effectively

communicating complex technical concepts to both technical and non-technical

stakeholders.

• Excellent organizational and time management skills to handle multiple projects

simultaneously.

• Understanding of Agile development methodologies is a plus.