Job
Description
In this role as a Senior member of the EY GDS-ServiceNow team, you will have the opportunity to work on solving client problems using the ServiceNow platform. You will collaborate with a high-quality team to innovate and build products that address client needs. This role will require your expertise in ServiceNow Implementation to contribute to the growth and success of the team. **Key Responsibilities:** - Perform Configuration/Customization of the ServiceNow system, including creating workflows - Build service request fulfilment workflows based on customer requirements using workflows, UI actions, client scripts, business rules, etc - Utilize scripting tools and Service Now functionality to automate routine tasks - Conduct integrations and process automation using Orchestration, Web Services, Soap calls, etc - Gather specifications from business departments, interpret requirements, and develop technical specifications documentation - Load, manipulate, and maintain data between Service-now and other systems - Collaborate with business liaison to generate dashboards, home pages, performance analytics data collectors, and reports - Analyze user stories and internal procedures to improve system capabilities, automate workflows, and address scheduling limitations - Conduct system and integration testing with sample and live data **Skills and Attributes Required:** - Familiarity with authentication protocols such as Active Directory / LDAP or SiteMinder federation /Azure - Knowledge of Disciplined Agile Delivery software release build/deploy processes - Experience in integrating with internal and external applications and systems - Proficiency in JavaScript, HTML, Angular JS, and good web design practices - Exposure to Service Portal implementation - Implementation experience with various ServiceNow applications like Agentic AI, Gen AI, ITOM/HRSD/CSM/SPM/SecOps/IRM/ITSM, Flow designer, HAM, SAM, Integration, ITAM, Service Now Portal/UI Builder, SPM, and Performance Analytics - Understanding of digital technologies such as Machine learning, AI, IOT, Blockchain **Qualifications Required:** - College degree in a related technology field (Computer, Engineering, Science, etc.) or comparable job experiences - Approximately 4 to 6 years of experience in a development role with increasing job responsibilities - ServiceNow CSA certification plus any CIS certification is mandatory - ITIL foundations certification is a plus **Additional Details:** At EY, you will have the opportunity to work on inspiring and meaningful projects with a focus on education, coaching, and personal development. You will be part of a multidisciplinary team with opportunities for skill development and career progression. EY offers support, coaching, and a flexible work environment to ensure your success and growth in your role. Join EY in building a better working world by shaping the future with confidence and creating value for clients, society, and the planet through innovative solutions and advanced technology. In this role as a Senior member of the EY GDS-ServiceNow team, you will have the opportunity to work on solving client problems using the ServiceNow platform. You will collaborate with a high-quality team to innovate and build products that address client needs. This role will require your expertise in ServiceNow Implementation to contribute to the growth and success of the team. **Key Responsibilities:** - Perform Configuration/Customization of the ServiceNow system, including creating workflows - Build service request fulfilment workflows based on customer requirements using workflows, UI actions, client scripts, business rules, etc - Utilize scripting tools and Service Now functionality to automate routine tasks - Conduct integrations and process automation using Orchestration, Web Services, Soap calls, etc - Gather specifications from business departments, interpret requirements, and develop technical specifications documentation - Load, manipulate, and maintain data between Service-now and other systems - Collaborate with business liaison to generate dashboards, home pages, performance analytics data collectors, and reports - Analyze user stories and internal procedures to improve system capabilities, automate workflows, and address scheduling limitations - Conduct system and integration testing with sample and live data **Skills and Attributes Required:** - Familiarity with authentication protocols such as Active Directory / LDAP or SiteMinder federation /Azure - Knowledge of Disciplined Agile Delivery software release build/deploy processes - Experience in integrating with internal and external applications and systems - Proficiency in JavaScript, HTML, Angular JS, and good web design practices - Exposure to Service Portal implementation - Implementation experience with various ServiceNow applications like Agentic AI, Gen AI, ITOM/HRSD/CSM/SPM/SecOps/IRM/ITSM, Flow designer, HAM, SAM, Integration, ITAM, Service Now Portal
