Job
Description
As a Senior in the EY GDS-ServiceNow team, you will be responsible for solving client problems using the ServiceNow platform. You will have the opportunity to work with a high-quality team and contribute to building innovative products that address client challenges. **Key Responsibilities:** - Perform Configuration/Customization of the ServiceNow system, including creating workflows. - Build service request fulfilment workflows based on customer requirements using workflows, UI actions, client scripts, and business rules. - Utilize scripting tools and ServiceNow functionality to automate routine tasks. - Conduct integrations and process automation using Orchestration, Web Services, and Soap calls. - Gather specifications from business departments and deliver products/releases that meet the presented needs. - Load, manipulate, and maintain data between Service-now and other systems as required. - Collaborate with business liaisons to create dashboards, home pages, and performance analytics data collectors. - Analyze user stories and internal procedures to enhance system capabilities and automate process workflows. - Conduct system and integration testing with sample and live data. **Skills and Attributes for Success:** - Proficiency in authentication protocols such as Active Directory / LDAP or SiteMinder federation / Azure. - Familiarity with disciplined Agile Delivery software release build/deploy processes. - Experience in integrating with internal and external applications and systems. - Strong skills in JavaScript, HTML, Angular JS, and web design practices. - Previous experience in Service Portal implementation. - Knowledge of various ServiceNow applications like Agentic AI, Gen AI, ITOM, HRSD, CSM, SPM, SecOps, IRM, ITSM, Flow designer, HAM, SAM, Integration, ITAM, Service Now Portal/UI Builder, and SPM. - Exposure to Performance Analytics and digital technologies like Machine learning, AI, IoT, and Blockchain. **Qualifications Required:** - College degree in a related technology field (Computer, Engineering, Science, etc.) or comparable job experiences. - 4 to 6 years of experience in a development role with increasing complexity of responsibilities. - ServiceNow CSA certification and any CIS certification are mandatory. - ITIL foundations certification is a plus. Join EY to be part of a market-leading team with opportunities to work globally across various industries. Take advantage of the supportive environment, coaching, and opportunities for personal development. EY is dedicated to building a better working world through innovative solutions and a diverse team of professionals.,
