Servicenow Developer - Manager

Job Summary:

The ServiceNow Architect leads the overall design and development of the ServiceNow platform and provides technical guidance and serve as an escalation point for the ServiceNow development team members, supports customers and end-users to define their requirements based on the latest ServiceNow feature set.

Key Duties and Responsibilities:

• Receive complex input from Product and business stakeholders, translate into requirements, and map them onto ServiceNow functionality.
• Design and implement HR related process workflows, procedures, and technical standards.
• Design and implement ServiceNow tables, flow diagrams, and low code, in partnership with Product team and other stakeholders.
• Design, review, and modify ServiceNow patterns as needed.
• Guide the implementation, configuration, and maintenance of interfaces/integrations.
• Provide technical expertise and participate in implementing new ServiceNow functionality.
• Maintain a comprehensive view of the ServiceNow architecture at both a birds-eye and granular level.
• Clearly document ServiceNow architecture for use internally.
• Participate in Agile development, e.g., assist with estimating effort and system complexity.
• Contribute to ServiceNow software releases through configuration tasks and feature delivery.
• Consults with business on HR service strategy, transformation roadmap, delivery model, service portfolio, and service management / continuous improvement requirements.
• Consults and collaborate with platform governance, release strategy, cross-functional integration of ServiceNow initiatives, etc.
• Leads requirements workshops, translating business requirements into ServiceNow solution architecture.
• Participates in daily technical and client standups.

Requirements and Qualifications:

• Bachelor's degree in information technology, computer science, business administration or related field, or equivalent experience.
• Must have Certified Technical Architect (CTA) or Certified Master Architect (CMA) from ServiceNow.
• Certified Systems Administrator (CSA), Certified Implementation Specialist (CIS) and/or Certified Application Developer (CAD) are preferred qualifications.
• Strong domain expertise in at least 8 years of ServiceNow platform applications:

  HR Service Delivery (HRSD),

  IT Operations Management (ITOM), Strategic Portfolio Management (SPM), ServiceNow IT Service Management (ITSM), Integrated Risk Management (IRM), or Performance Analytics.
• 5+ years of experience with ServiceNow development including process automation (orchestration), client scripts, UI actions, scheduled jobs, business rules, data imports, custom apps, and web services integration (SOAP, REST, RaaS).
• 5+ years of experience with Web development, including X-HTML, CSS3, SQL, XML, jQuery or Angular and one or more of the following back-end technologies: JavaScript, PHP, .NET, or Java integrations in ServiceNow.
• Experienced in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design.
• Ability to pull together and synthesize multiple strands in large-scale projects.
• Experience implementing systems using the Agile/Scrum methodology.
• Solid communication skills, and the ability to clearly articulate complex ideas and technical designs.